SnapEngage Support Center

Awesome proactive engagement is something that we pride ourselves in here at SnapEngage.  However, when we implemented the proactive chat feature, we went off the assumption that if a visitor wasn’t called to action within a minute or two, they probably weren’t interested in initiating a chat, and consequently, we programmed the proactive chat window to automatically disappear.  We know that it may take some people longer to respond to these proactive invites, because sometimes “responding to that important corporate email” (AKA “playing Words With Friends”) is more important.

Since proactive chat is such a powerful conversion tool, we have implemented the option to extend the time before the window goes away, or you can set it to never auto-close.

You can delay the auto-close simply by adding one line of Javascript to your widget code.  That javascript code is as follows…

SnapABug.setProactiveAutocloseDelay();

Now, in the parenthesis at the end, specify a numeric value that will represent the amount of time, in minutes, you want the proactive chat window to display before automatically closing.

For example, if you want the window to display for one hour, you would enter 60 in the parenthesis:

SnapABug.setProactiveAutocloseDelay(60);

If you never want the window to automatically close, enter a 0 in for the value:

SnapABug.setProactiveAutocloseDelay(0);

Then, add the SnapABug.setProactiveAutocloseDelay(); parameter to the JavaScript code from the Get The Code tab -> Advanced section and re-paste this code to your website:

And, easy as that, you’re done!  Now you won’t miss the opportunity to [proactively] engage that Fortune 500 company who is so enthralled by your snazzy live chat solution that, in the heat of the moment, offers to buy out your startup for $16 million dollars – You can thank us later.

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Tagged: away, time-out