Desk.com API keys allows applications outside of Desk.com (like SnapEngage) to connect to your account with your permission. Your Desk.com API key, secret, token and token secret can be found by following this guide:
1. Log in to your Desk.com admin panel using your personal URL (http://your-account.assistly.com/admin).
2. Click on Settings:
3. From the left menu select API > My Applications:
4. If you don’t already have an application defined for SnapEngage, create one by clicking on the “Add API Application” button and enter the following information:
5. Find your Key and Secret codes for the SnapEngage API application:
6. Find your Token and Token secret by clicking on the Your Access Token link: