Home > Guide Bot Template: NPS Survey (Net Promoter Score)


(Last Updated On: April 6, 2021)

Guide Bot Template: Net Promoter Score Survey

See the full list of available Guide Bot templates here.

Use this as a proactive chat to survey your customers and gather an NPS score. Results are stored as labels, and visitors can optionally chat with your team about their feedback.


  • Proactively survey your visitors to capture Net Promoter Score (NPS)
  • Understand the customer experience you are providing to your customers
  • Capture feedback and reasoning for the score provided
  • Give visitors the option to speak with your team about their rating (so that your team can gather useful feedback)

NPS (Net Promoter Score), is a “gold standard” metric used in many customer experience programs. NPS measures how loyal your customers are to your company, brand or product.

Scores are captured using a single question survey and result in a number from -100 to +100. The higher the score, the more likely the customer is to view your company positively, and the more likely they are to recommend you to others. A very high score means that your customers are advocates for your company, helping to promote it.

Read more about NPS: https://en.wikipedia.org/wiki/Net_Promoter


The NPS Survey should be set up in your Reserve Tier (Enterprise) or in a separate widget. This will ensure that your survey only appears when you want it to, and doesn’t respond to routine chat requests.

It might be a good idea to only display the survey bot on a particular “feedback” page, or after a purchase is complete on an ecommerce site. You can control when the proactive chat message appears using the proactive chat rules system.

Did you find this article helpful?

Not HelpfulNeeds WorkSo-soHelpfulVery Helpful (No Ratings Yet)
Loading ... Loading ...

Published April 6, 2021