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Home > Guide Bot Template: Product Survey

Categories: Chatbot Docs

(Last Updated On: April 6, 2021)

Guide Bot Template: Product Survey

See the full list of available Guide Bot templates here.

Use this as a proactive chat to survey your customers and gather product or services feedback. The survey asks your visitor to rate the product and explain what they would change, as well as what is most valuable.

Benefits:

Proactively survey your visitors to capture product or service feedback
Use the labeling system to collect and analyze your results

Setup:

The Product Survey bot should be set up in your Reserve Tier (Enterprise) or in a separate widget. This will ensure that your survey only appears when you want it to, and doesn’t respond to routine chat requests.

It might be a good idea to only display the survey bot on a particular “feedback” page, or after a purchase is complete on an ecommerce site. You can control when the proactive chat message appears using the proactive chat rules system.

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