Home > How do I cancel my SnapEngage subscription?


(Last Updated On: February 26, 2021)

About This Article

We hate to see you go, but if you must, this article reviews the process for cancelling you account if you pay by credit card. If you pay by invoice, please reach out to your CSM or our Support Team.

Cancelling Your Account

Log into your SnapEngage admin account with the account that was used to set up billing.

  1. Click My Account on the left hand sidebar or on the top right of the page under your email address.
  2. Click Billing on the top navigation
  3. Click Cancel Subscription

This will open a dialogue window with resources to ensure you are getting the most out of SnapEngage, as well as downgrade and chat with us options.

Note: We would love to talk with you about getting the most from SnapEngage, we offer free 15 minute strategy sessions and we may be able to save you money converting to an Annual plan if you currently pay monthly.

Finally, if you are sure you are ready to cancel,click Finish Cancellation on the bottom right of the dialogue box.


Your Opinion Matters

Honest feedback helps us improve SnapEngage for everyone, so please feel free to provide feedback about your experience. This valuable client feedback will drive our direction and the development of new features, and we want to ensure that every voice is heard!



The final cancellation screen will display the cancellation date, along with options to reactivate your subscription or view billing history. You can easily reactivate your subscription at any point in the future as well, and start up right where you left off.

We’re sorry to see you go, and we hope to get the chance to work with you again in the future! Please chat with us in case you have any questions during the cancellation process.

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Published July 2, 2015