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(Last Updated On: July 18, 2017)

If you are on the Design studio, head over to this article.

If you would like to require an email address from your visitor on the pre-chat form, you can make the email field required in the “Style” tab, under the “Chat box settings” section.

Just make sure the following option is on, and you are good to go!

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Published March 29, 2013