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(Last Updated On: July 4, 2017)
We can pull information about your visitors from Facebook, LinkedIn, Twitter, Google+, Klout and many other potential profiles.
If a visitor provides their email, we can collect additional social data which can be displayed for the agent. With SnapEngage whenever someone provides you their email we now can pull all those contact details right into the chat so that you can send a friend request, follow them on Twitter or link up on LinkedIn. Any data provided is from publicly available sources which the visitors are in full control of sharing or not.
There are a number of highlighted icons that should look familiar. These are the various contact points Bart has publicly made available and now they are just a click away for the agent to add. Other profiles you might see would be Facebook, LinkedIn, Twitter, Google Plus, Klout, Flickr, Quora, Reddit, StackOverflow, GitHub, Tumblr, Posterous, Plaxo, Pinterest and GetSatisfaction. All that information will be present when you start a chat in roughly 5 seconds!
To access these features, login to your Admin Dashboard, click on the Settings option and navigate to the Options tab. From here, you may select the individual social media networks that you would like to pull in for each of your visitors (and display to your agents). Within this same screen, you also have the option to enable/disable IP Address and Geolocation tracking.
Published April 15, 2013