This page has moved. Please visit https://support.teamsupport.com for all knowledge base articles and don’t forget to update your bookmark.
The purpose of this article is to provide a comprehensive overview of how to Integrate with SAP Sales and Service Clouds (Integration 2.0).
SnapEngage has built a brand-new integration with SAP Sales and Service Clouds (formerly C4C) using SAP’s modern REST API. Automate and enhance downstream …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how to Integrate with TeamSupport.
SnapEngage integrates with TeamSupport. Once the chat is finished, you can send the transcript to TeamSupport.
In order to configure this integration, head over to Settings -> Integrations, and choose TeamSupport.
On the server address …
READ FULL ARTICLE
The purpose of this article is to provide a comprehensive overview of how to set up SnapEngage with TOPdesk.
To set up the integration, you need to enable SnapEngage integration in TOPdesk: Settings -> Module Settings -> Self-Service Portal -> General.
Firstly, you will need to be …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of fields mapped to HubSpot by default.
The HubSpot integration updates a HubSpot Contact with two pieces of information by default: name and email. We also send a copy of the transcript and the transcript URL to the Contact timeline. There are a few other …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how to integrate SnapEngage with Freshdesk.
When integrating SnapEngage to your Freshdesk page you can automatically convert completed chat transcripts as tickets. You can also have offline requests be logged as tickets in Fresdesk and you can select which chat transcripts you would like to …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how t0 integrate SnapEngage with HubSpot.
You can configure SnapEngage to send chat transcripts and offline requests directly to HubSpot.
Follow the steps below to configure your HubSpot integration. Or check out an overview of HubSpot live Chat integration.
The purpose of this article is to provide a comprehensive overview of how to integrate SnapEngage Live Chat with UserVoice.
SnapEngage will automatically notify you when your website visitors contact you. You can either receive offline requests and chat transcripts by email or directly in your preferred Help Desk, CRM or Bug Tracker.
If you would like …
READ FULL ARTICLE*There is an improved version of this integration, to see how to switch over, please go here*
SnapEngage can be integrated with SAP Sales and Service cloud so that, once finished, your chat transcripts can be sent to SAP, and leads can be assigned to an Account ID or Employee ID.
If you would like to receive transcripts …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how to integrate SnapEngage with Email.
Whenever a visitor contacts you through your SnapEngage chat, a transcript will be created. SnapEngage will automatically send you your online OR offline chats using the email integration, which is the default integration. You can later change your integration …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how to integrate SnapEngage on Shopify.
To get SnapEngage working on your Shopify store you just have to embed our JavaScript code into the Shopify Template like this:
Copy the JavaScript code from the ‘Get the code’ tab of your Admin Dashboard and paste it …
READ FULL ARTICLE