Home > The Professional plan: all Essentials plan features with specialized tools to support your growing team

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(Last Updated On: March 6, 2020)

The Professional plan includes everything on the Essentials plan, with additional specialized tools to support your growing team.

Bots

You can add different bots, such as the Guide Bot, to ask visitors questions, and direct them to different widgets depending on their choice.  The Chat Bot API, to create your own bot with the help of your developers, Answer Bot is perfect to allow visitors  to ask questions and look for answers in your knowledge base before starting a chat with a human (coming soon).

Add Sub-administrators

On this plan, you can buy additional admin licenses, where you can assign pre-defined roles with some or all access to different people, or create custom roles, where you decide what each person can see.

Labels

Labels is a really powerful feature to allow your agents to categorize conversations sent to your CRM, Help Desk integration or in your CSV logs exports.

Priority tiers

With priority tiers, you can decide to have different lines of support or sales, so that some of your agents take the initial chats, and some others get transfers or overflow chats.

White label the chat

Remove the SnapEngage logo from your chat box design.

Auto-translate

With auto-translate, your agents can speak over 100 languages without the learning curve with our real-time translation.

Cobrowse beta

Test the new Beta version of the Cobrowse, where your agents will be able to see the visitors’ screen!

Salesforce

The Salesforce integration is a great one, and it allows for custom mapping as well as different workflows.

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Published March 2, 2020