Home > What is the Solo Plan?
The SnapEngage Solo Plan is perfect for small businesses or independent artists. In this article you’re going to find out more about what this plan entails, its features and ultimately whether or not it’s the right plan for you.
The Solo Plan is essentially a compact version of SnapEngage’s powerful live chat client, at an affordable price. With this plan, you can start chatting with potential customers, while making use of our comprehensive Analytics features.
Are you a one-man show? Then the Solo plan is perfect for you. Here’s why:
1 agent will be able to take live chats and deal with customer’s queries. You can add a photo, and an alias, to ensure your customers don’t feel like they’re talking to a robot.
You have the functionality to send chat transcripts via email. With this feature, you can keep a log of all chat transcripts. You also have the option to only send transcripts with a valid email address, which is useful for generating sales leads. The Solo Plan is limited to the email integration only.
You can take advantage of our new Design Studio, which allows you to customize the look and feel of your chat. Not design-savvy? No problem! We offer various color schemes built in so that you can find a suitable design quickly.
We automatically send out probing messages to potential customers, you interact with the ones that respond. This can save hours spent chasing dead ends.
Get an overview of your agent stats throughout the day, to see where improvements can be made. Find out when the busiest period occurs, and plan ahead to prepare. Analytics can be helpful for identifying patterns in the day-to-day interactions with your customers.
Transcripts (or logs) of each chat are held for future reference, so that you can record new sales leads or refer to previous chats with a potential customer.
Set up a phone number and start talking to your customers. It doesn’t get more live than this!
Our dedicated client support team is on hand to assist you with any problems you may encounter.
The free trial of SnapEngage Solo is fully functional. If you’re not satisfied, check it out for yourself and see if we’re a good fit.
Published May 19, 2017