About This Article

The purpose of this article is to provide a comprehensive overview of how routing by tag works for Proactive chats.

Let us assume that we have three agents set up in a widget; Jasmin, Jon and Dante. All three of them have been assigned with tags based on the languages they speak and whether they should be …

About This Article

This article explains how to use routing by tag, which is used to route.

Routing by Tag is an advanced feature, available only on Enterprise Accounts, which enables routing of chats to the most appropriate agent based on skill-set, language, specialty etc. Setting up this feature requires configuration in the SnapEngage Admin Dashboard and can also …