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How to: Agent Links

Along with  “Shortcuts”,  “Team Chat” and the “Agent Alerts” (which you can set up on the Options tab) , there is another tool that you can provide your agents with, in order to make work easier and / or remind them of important information. That is “Agent Links” which can also be found under the Options tab:

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Visitor Identity verification

Visitor Identity Verification is advanced security and identity protection for businesses who communicate with authenticated users (signed into an application, portal or other backend system). This feature is available for Enterprise clients. Please come and speak to us if you would like to upgrade. 

Clients want to ensure that the person they are chatting with is, in fact, the same

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Featured Articles

Visitor Identity verification

Visitor Identity Verification is advanced security and identity protection for businesses who communicate with authenticated users (signed into an application, portal or other backend system). This feature is available for Enterprise clients. Please come and speak to us if you would like to upgrade. 

Clients want to ensure that the person they are chatting with is, in fact, the same

Read More