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How to use Agent Links

Along with the “Shortcuts”, the “Team Chat” and the “Agent Alerts” (which you can set up on the Options tab) , there is yet another tool that you can provide your agents with, in order to make their work easier and / or remind them of important information. That is the “Agent Links” which can also be found …

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How To Activate The Design Studio On A Widget

Upgrading To The Design Studio

SnapEngage’s new Design Studio gives you all the tools you need to fully customize your visitor-facing chat experience, including chat box templates, pre-chat/offline forms and online/offline chat buttons. If you signed up for SnapEngage prior to January 4, 2017, you will need to ‘opt-in’ to the new Design Studio on each of your widgets within …

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Intro to the Design Studio Video

**These features will be live for all new SnapEngage accounts beginning January 4th 2017. If you are a current user and would like these features, please email support@snapengage.com**

In this video, I cover all the features of the brand new Design Studio Tool. Check it out!

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Featured Articles

Intro to the Design Studio Video

**These features will be live for all new SnapEngage accounts beginning January 4th 2017. If you are a current user and would like these features, please email support@snapengage.com**

In this video, I cover all the features of the brand new Design Studio Tool. Check it out!

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Intro to Design Studio

**These features will be live for all new SnapEngage accounts beginning January 4th 2017. If you are a current user and would like these features, please email support@snapengage.com**

An important note if you have a legacy custom form across any of your widgets: Updating to the Design Studio will replace your existing custom form. Before activating the Design Studio, we

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