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How to: Agent Links

Along with  “Shortcuts”,  “Team Chat” and the “Agent Alerts” (which you can set up on the Options tab) , there is another tool that you can provide your agents with, in order to make work easier and / or remind them of important information. That is “Agent Links” which can also be found under the Options tab:

 …

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Auto-Translate

Auto-Translate

Currently, the Auto-Translate feature is only available on our new Professional and Enterprise plans. Essentials plans, as well as all legacy plans, do not include this feature. You will need to migrate to our new plans in order to utilise this feature.

Auto-Translate allows visitors and agents to converse with each other seamlessly in their native languages. With the …

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Featured Articles

Auto-Translate

Auto-Translate

Currently, the Auto-Translate feature is only available on our new Professional and Enterprise plans. Essentials plans, as well as all legacy plans, do not include this feature. You will need to migrate to our new plans in order to utilise this feature.

Auto-Translate allows visitors and agents to converse with each other seamlessly in their native languages. With the …

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New left side column design for the Hub

We are updating the Conversations Hub to improve the UI and usability. The main change is to the left side column where you will now find all your conversations, whether active, recent or internal in one view.

You can see a preview of the upcoming changes in the screenshot below:

 

 

  1. The visitor chat and team chat tabs have
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