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Dynamic Agent Content Using Agent Links

About This Article

This article explains agent links which can be set to display in Hub for referencing.

Agent Links – Supercharge Your Chat Agents

SnapEngage offers an incredibly powerful way to embed static or dynamic content for your chat agents directly into the conversation Hub. This content helps to maximize their effectiveness and efficiency. Examples of this embeddable content …

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Starting a Chat from a QR Code

About This Article

The purpose of this article is to provide a comprehensive overview of how to open a chat from a QR Code. A QR code in the window or on a site ensures you remain open at all times. Passers-by simply scan it on their phone to immediately chat with one of your friendly live chat agents.

Overview

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How does SnapEngage’s Queue Work? – FAQ

Frequently Asked Questions

SnapEngage offers significant flexibility to how you manage your incoming chats. This document covers many of the frequently asked questions about the queue logic and how various features and situations affect it.

Can I set a limit to how many chats are allowed in the queue?

  • Yes! Under Agent Settings -> Chat Assignment -> Queue settings you
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Guide Bot Template: Product Survey

Guide Bot Template: Custom Post-chat Survey

See the full list of available Guide Bot templates here.

Get more detailed feedback from your visitors to improve your service! Use this template to create a simple, effective post-chat survey. Edit the questions (or add additional questions) to suit your needs.

Benefits:

  • Create a completely customized post-chat survey experience.
  • Ask questions using
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Featured Articles

Starting a Chat from a QR Code

About This Article

The purpose of this article is to provide a comprehensive overview of how to open a chat from a QR Code. A QR code in the window or on a site ensures you remain open at all times. Passers-by simply scan it on their phone to immediately chat with one of your friendly live chat agents.

Overview

Read More

How does SnapEngage’s Queue Work? – FAQ

Frequently Asked Questions

SnapEngage offers significant flexibility to how you manage your incoming chats. This document covers many of the frequently asked questions about the queue logic and how various features and situations affect it.

Can I set a limit to how many chats are allowed in the queue?

  • Yes! Under Agent Settings -> Chat Assignment -> Queue settings you
Read More

SnapEngage Subscription Sales Tax

To protect our clients and comply with all local laws, SnapEngage collects and remits sales tax in the United States where required. Nexus is determined by each state and certain states now require sales tax for products and services like SnapEngage.

Beginning March 29th, 2021, SnapEngage will be required by law to collect sales tax for members’ paid subscriptions in …

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