Engage, convert and support your website visitors.
Along with “Shortcuts”, “Team Chat” and the “Agent Alerts” (which you can set up on the Options tab) , there is another tool that you can provide your agents with, in order to make work easier and / or remind them of important information. That is “Agent Links” which can also be found under the Options tab:
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Read MoreIf you are in the healthcare industry, you may be fielding lots of extra patient inquiries due to the COVID-19 Coronavirus. One way to reduce the amount of chats your agents receive and more quickly qualify and assist your patients is to use a bot. We’ve created a COVID-19 Symptom Checker bot specifically for this scenario, using the Chat
…The Enterprise plan comes with all features on the Professional plan with the following additional features:
Routing by tag allows you to customize the routing of chats, to direct them to agents based on skills, languages, or whatever tags you set.
You can add different bots, such as the Guide Bot, to ask visitors questions, …
Read MoreThe Professional plan includes everything on the Essentials plan, with additional specialized tools to support your growing team.
You can add different bots, such as the Guide Bot, to ask visitors questions, and direct them to different widgets depending on their choice. The Chat Bot API, to create your own bot with the help of your developers, …
Read MoreIf you are in the healthcare industry, you may be fielding lots of extra patient inquiries due to the COVID-19 Coronavirus. One way to reduce the amount of chats your agents receive and more quickly qualify and assist your patients is to use a bot. We’ve created a COVID-19 Symptom Checker bot specifically for this scenario, using the Chat
…This tool is available for Enterprise clients only. Please speak to one of our advisors if you need information on how to upgrade.
The Widget Distribution tool allows you to have an origin widget installed on your site and use it as a funnel to distribute chats to other widgets. You can distribute the chats to …
Read MoreThe Professional plan includes everything on the Essentials plan, with additional specialized tools to support your growing team.
You can add different bots, such as the Guide Bot, to ask visitors questions, and direct them to different widgets depending on their choice. The Chat Bot API, to create your own bot with the help of your developers, …
Read More