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Dynamic Agent Content Using Agent Links

Agent Links – Supercharge Your Chat Agents

SnapEngage offers an incredibly powerful way to embed static or dynamic content for your chat agents directly into the conversation Hub. This content helps to maximize their effectiveness and efficiency. Examples of this embeddable content might include:

  • An internal reference web page or document
  • A pricing, special offers, or discounts list
  • A detailed
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How does SnapEngage’s Queue Work? – FAQ

Frequently Asked Questions

SnapEngage offers significant flexibility to how you manage your incoming chats. This document covers many of the frequently asked questions about the queue logic and how various features and situations affect it.

Can I set a limit to how many chats are allowed in the queue?

  • Yes! Under Agent Settings -> Chat Assignment -> Queue settings you
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Guide Bot Template: Product Survey

Guide Bot Template: Custom Post-chat Survey

See the full list of available Guide Bot templates here.

Get more detailed feedback from your visitors to improve your service! Use this template to create a simple, effective post-chat survey. Edit the questions (or add additional questions) to suit your needs.

Benefits:

  • Create a completely customized post-chat survey experience.
  • Ask questions using
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Guide Bot Template: NPS Survey (Net Promoter Score)

Guide Bot Template: Net Promoter Score Survey

See the full list of available Guide Bot templates here.

Use this as a proactive chat to survey your customers and gather an NPS score. Results are stored as labels, and visitors can optionally chat with your team about their feedback.

Benefits:

  • Proactively survey your visitors to capture Net Promoter Score (NPS)
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Featured Articles

How does SnapEngage’s Queue Work? – FAQ

Frequently Asked Questions

SnapEngage offers significant flexibility to how you manage your incoming chats. This document covers many of the frequently asked questions about the queue logic and how various features and situations affect it.

Can I set a limit to how many chats are allowed in the queue?

  • Yes! Under Agent Settings -> Chat Assignment -> Queue settings you
Read More

SnapEngage Subscription Sales Tax

To protect our clients and comply with all local laws, SnapEngage collects and remits sales tax in the United States where required. Nexus is determined by each state and certain states now require sales tax for products and services like SnapEngage.

Beginning March 29th, 2021, SnapEngage will be required by law to collect sales tax for members’ paid subscriptions in …

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Setting Up a Post-Chat Survey Bot

*This feature is available on Enterprise plans only. Chat with us if you want to find out more!*

About the Post-Chat Survey Bot

The Post-Chat Survey Bot is the next evolution of our Agent Survey feature. Admins can use this setting to set various end chat actions including creating a new Guide Bot to automatically gather invaluable feedback from their

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