Along with the “Shortcuts”, the “Team Chat” and the “Agent Alerts” (which you can set up on the Options tab) , there is yet another tool that you can provide your agents with, in order to make their work easier and / or remind them of important information. That is the “Agent Links” which can also be found …

Add a checkbox onto the pre-chat/offline forms for GDPR compliance

Do you need your visitors to check a box before starting a chat? (this may be a requirement for GDPR, for example), then this is really easy to do using the Design Studio (you will need the Design studio enabled for this). These are the steps :

1- …

Due to the recent data breach with Facebook, there is temporary lock-down for new API connections. What this means is that even though we have a Facebook messenger integration feature, Facebook will not allow a connection to be established. They recently published the following page on the incident:
https://messenger.fb.com/newsroom/messenger-platform-changes-in-development/

The relevant part of this page is the paragraph that says:…

Thanks to our Post API, you can also integrate SnapEngage using Zapier and send data over to google sheets, or other apps!

1- On Zapier, from the apps, select “Google sheets”

2- Scroll down and choose “Add info to a google sheet from a new Webhook POSTs” (other ones may work, but the instructions may differ slightly)

 …

Add a checkbox onto the pre-chat/offline forms for GDPR compliance

Do you need your visitors to check a box before starting a chat? (this may be a requirement for GDPR, for example), then this is really easy to do using the Design Studio (you will need the Design studio enabled for this). These are the steps :

1- …

Due to the recent data breach with Facebook, there is temporary lock-down for new API connections. What this means is that even though we have a Facebook messenger integration feature, Facebook will not allow a connection to be established. They recently published the following page on the incident:
https://messenger.fb.com/newsroom/messenger-platform-changes-in-development/

The relevant part of this page is the paragraph that says:…

Hub

Hub is the newer, sleeker version of our Chat Portal, allowing your agents to chat in style without sacrificing performance. This is where the magic happens.

To test out the Hub Beta, just click on the button in the upper right-hand corner.

and then click “Let’s do this!”

Let’s start the tour

When you first sign in, you will …