SnapEngage Help Center

Agent Links – Supercharge Your Chat Agents

SnapEngage offers an incredibly powerful way to embed static or dynamic content for your chat agents directly into the conversation Hub. This content helps to maximize their effectiveness and efficiency. Examples of this embeddable content might include:

• An internal reference web page or document
• A pricing, special offers, or discounts list
• A detailed

JavaScript variables consist of data which is collected prior to a chat starting, and we can now display this information dynamically to a visitor through a Guide Bot dialogue flow.

For example, below, you can see that the Guide Bot is referring to the visitor by name, and knows the specific product the visitor was looking at.

This can be …

Guide Bot templates are predesigned bot configurations for common use cases or situations. You can also set up your own Guide Bot configuration from scratch using our documentation here.

Templates are not intended to work “as is”, but provide a good starting point for you to create your own custom solution. The general outline of a bot behavior is …

Guide Bot Template: Support Information Collector

See the full list of available Guide Bot templates here.

If your support team has to ask a number of routine questions of every chat case – why not have a bot gather this information for you automatically before the chat starts?

Benefits:

• Save agents from asking repetitive questions so they have more

JavaScript variables consist of data which is collected prior to a chat starting, and we can now display this information dynamically to a visitor through a Guide Bot dialogue flow.

For example, below, you can see that the Guide Bot is referring to the visitor by name, and knows the specific product the visitor was looking at.

This can be …

Guide Bot Template: Team Router

See the full list of available Guide Bot templates here.

Companies often have separate teams for Sales, Support or other functions. This bot prompts your visitor to select the right team and routes the chat to that team’s widget. 

Benefits:

• Quick and easy way to route traffic to the right team
• Specialized teams can

Guide Bot Template: “Second Chance”

See the full list of available Guide Bot templates here.

Website contact forms are great – but sometimes they scare your prospects away, particularly if you require too much information. Use this bot to quickly capture those interested leads before they click away!

Benefits:

• Increase the number of leads you capture and convert
• Ensure