Article Categories

Chat Basics

Recent Articles

How to: Agent Links

Along with  “Shortcuts”,  “Team Chat” and the “Agent Alerts” (which you can set up on the Options tab) , there is another tool that you can provide your agents with, in order to make work easier and / or remind them of important information. That is “Agent Links” which can also be found under the Options tab:


Read More

How to Configure Guide Bot

This article explains how to configure a Guide Bot (introduction).

Configure Your First Guide Bot

To configure your guide bot, please follow the following instructions :

  • Choose a widget where you want to set up a Guide Bot
  • Navigate to Settings – Agent settings
  • Click +Add bot (BETA)

From the options, select “Guide bot”



A new window …

Read More

Featured Articles

How to set up my account on the European server

We do offer the ability to migrate your account to our EU server. By default, your account is hosted on US servers, but we can migrate the entire account to EU. If you want more information please start a chat with us so we can provide a quote.


Once you are already set up in your EU account, this

Read More

See your visitor’s screen with Cobrowse

SnapEngage Cobrowse (Screen-Sharing)- Beta

The Cobrowse feature will allow your agents to view the screen of your visitor’s website during an ongoing chat and even take control of their mouse. You will be able to test this only for Widgets where the Design Studio is enabled, and if your plan is Professional or Enterprise. Come and speak to us if

Read More

Chat Bot API – How to build it

Currently, our Beta Chat Bot API  is only available on our Professional and Enterprise plans. Essentials plans,  do not include this feature. You will need to migrate to our new plans in order to utilize this feature.

In this article we will give you an example we’ve created that is hosted on Google Cloud platform, and how to connect it.…

Read More