SnapEngage Help Center

Along with  “Shortcuts”,  “Team Chat” and the “Agent Alerts” (which you can set up on the Options tab) , there is another tool that you can provide your agents with, in order to make work easier and / or remind them of important information. That is “Agent Links” which can also be found under the Options tab:

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This article describes a single “recipe” for using our Guide Bot. Each recipe is a strategic guide for deploying the Guide Bot.  Please refer to our Guide Bot Introduction and the Guide Bot Configuration Guide for more general information. This recipe assumes basic familiarity with SnapEngage configuration and setup (widgets, agents, design studio, etc). You may need to refer to …

This article explains how to configure a Guide Bot (introduction).

Configure Your First Guide Bot

To configure your guide bot, please follow the following instructions :

• Choose a widget where you want to set up a Guide Bot
• Navigate to Settings – Agent settings
• Click +Add bot (BETA)

From the options, select “Guide bot”

A new window …

This article describes a single “recipe” for using our Guide Bot. Each recipe is a strategic guide for deploying the Guide Bot.  Please refer to our Guide Bot Introduction and the Guide Bot Configuration Guide for more general information. This recipe assumes basic familiarity with SnapEngage configuration and setup (widgets, agents, design studio, etc). You may need to refer to …

We do offer the ability to migrate your account to our EU server. By default, your account is hosted on US servers, but we can migrate the entire account to EU. If you want more information please start a chat with us so we can provide a quote.

Once you are already set up in your EU account, this

SnapEngage Cobrowse (Screen-Sharing)- Beta

The Cobrowse feature will allow your agents to view the screen of your visitor’s website during an ongoing chat and even take control of their mouse. You will be able to test this only for Widgets where the Design Studio is enabled, and if your plan is Professional or Enterprise. Come and speak to us if …

Currently, our Beta Chat Bot API  is only available on our Professional and Enterprise plans. Essentials plans,  do not include this feature. You will need to migrate to our new plans in order to utilize this feature.

In this article we will give you an example we’ve created that is hosted on Google Cloud platform, and how to connect it.…