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Dynamic Agent Content Using Agent Links

About This Article

This article explains agent links which can be set to display in Hub for referencing.

Agent Links – Supercharge Your Chat Agents

SnapEngage offers an incredibly powerful way to embed static or dynamic content for your chat agents directly into the conversation Hub. This content helps to maximize their effectiveness and efficiency. Examples of this embeddable content …

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Supervisor

Supervisor Overview

Supervisor provides a way to monitor what is going on in real time, rapidly improve agent performance and increase customer satisfaction. You can use Supervisor to observe agents’ chats in real-time to coach or correct them and supervisors can also whisper/suggest answers to agents (completely invisible to the visitor). This empowers supervisors to better support and manage large,

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Conversation Events API

About this Guide

This guide goes into how to use:

The SnapEngage Conversation Events API  which allows developers to be notified of below conversation events from SnapEngage.

The Conversation Events API (formerly known as the Case Events API) allows you to send live chat events to a URL of your choosing. Specifically, each time certain events occur within an individual

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Starting a Chat from a QR Code

About This Article

The purpose of this article is to provide a comprehensive overview of how to open a chat from a QR Code. A QR code in the window or on a site ensures you remain open at all times. Passers-by simply scan it on their phone to immediately chat with one of your friendly live chat agents.

Overview

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Featured Articles

Supervisor

Supervisor Overview

Supervisor provides a way to monitor what is going on in real time, rapidly improve agent performance and increase customer satisfaction. You can use Supervisor to observe agents’ chats in real-time to coach or correct them and supervisors can also whisper/suggest answers to agents (completely invisible to the visitor). This empowers supervisors to better support and manage large,

Read More

Conversation Events API

About this Guide

This guide goes into how to use:

The SnapEngage Conversation Events API  which allows developers to be notified of below conversation events from SnapEngage.

The Conversation Events API (formerly known as the Case Events API) allows you to send live chat events to a URL of your choosing. Specifically, each time certain events occur within an individual

Read More

Starting a Chat from a QR Code

About This Article

The purpose of this article is to provide a comprehensive overview of how to open a chat from a QR Code. A QR code in the window or on a site ensures you remain open at all times. Passers-by simply scan it on their phone to immediately chat with one of your friendly live chat agents.

Overview

Read More