SnapEngage Help Center

Agent Links – Supercharge Your Chat Agents

SnapEngage offers an incredibly powerful way to embed static or dynamic content for your chat agents directly into the conversation Hub. This content helps to maximize their effectiveness and efficiency. Examples of this embeddable content might include:

• An internal reference web page or document
• A pricing, special offers, or discounts list
• A detailed

What is the Labels Report?

The Labels Report is a powerful tool that allows you to do more with chat. Labels are a customized way to gather more information during a conversation. They allow you to set a category for each conversation in either structured or open-ended ways. The values from the Labels can be passed to your CRM or …

Ensuring that your visitor’s data is secure is extremely important. By default, once a chat is closed, the chat window remains open, and the information contained within the chat dialogue is retained. This allows the visitor to reference a previous conversation if a chat is closed. But in some cases, it can mean that information provided by the visitor during …

JavaScript variables consist of data which is collected prior to a chat starting, and we can now display this information dynamically to a visitor through a Guide Bot dialogue flow.

For example, below, you can see that the Guide Bot is referring to the visitor by name, and knows the specific product the visitor was looking at.

This can be …

What is the Labels Report?

The Labels Report is a powerful tool that allows you to do more with chat. Labels are a customized way to gather more information during a conversation. They allow you to set a category for each conversation in either structured or open-ended ways. The values from the Labels can be passed to your CRM or …

JavaScript variables consist of data which is collected prior to a chat starting, and we can now display this information dynamically to a visitor through a Guide Bot dialogue flow.

For example, below, you can see that the Guide Bot is referring to the visitor by name, and knows the specific product the visitor was looking at.

This can be …

Guide Bot Template: Team Router

See the full list of available Guide Bot templates here.

Companies often have separate teams for Sales, Support or other functions. This bot prompts your visitor to select the right team and routes the chat to that team’s widget. 

Benefits:

• Quick and easy way to route traffic to the right team
• Specialized teams can