Engage, convert and support your website visitors.
This article explains agent links which can be set to display in Hub for referencing.
SnapEngage offers an incredibly powerful way to embed static or dynamic content for your chat agents directly into the conversation Hub. This content helps to maximize their effectiveness and efficiency. Examples of this embeddable content …
Read MoreNote: The information in this article is relevant for any Messaging and Live Chat customers who work in a restricted internet access environment (for example, if your business requires employees to access the network via a secure corporate VPN and/or have other firewall restrictions in place).
TeamSupport Messaging and Live Chat (formerly SnapEngage) is in the process of deploying …
Read MoreSupervisor provides a way to monitor what is going on in real time, rapidly improve agent performance and increase customer satisfaction. You can use Supervisor to observe agents’ chats in real-time to coach or correct them and supervisors can also whisper/suggest answers to agents (completely invisible to the visitor). This empowers supervisors to better support and manage large, …
Read MoreThis guide goes into how to use:
The SnapEngage Conversation Events API which allows developers to be notified of below conversation events from SnapEngage.
The Conversation Events API (formerly known as the Case Events API) allows you to send live chat events to a URL of your choosing. Specifically, each time certain events occur within an individual …
Read MoreSupervisor provides a way to monitor what is going on in real time, rapidly improve agent performance and increase customer satisfaction. You can use Supervisor to observe agents’ chats in real-time to coach or correct them and supervisors can also whisper/suggest answers to agents (completely invisible to the visitor). This empowers supervisors to better support and manage large, …
Read MoreThis guide goes into how to use:
The SnapEngage Conversation Events API which allows developers to be notified of below conversation events from SnapEngage.
The Conversation Events API (formerly known as the Case Events API) allows you to send live chat events to a URL of your choosing. Specifically, each time certain events occur within an individual …
Read MoreThe purpose of this article is to provide a comprehensive overview of how to open a chat from a QR Code. A QR code in the window or on a site ensures you remain open at all times. Passers-by simply scan it on their phone to immediately chat with one of your friendly live chat agents.