Along with  “Shortcuts”,  “Team Chat” and the “Agent Alerts” (which you can set up on the Options tab) , there is another tool that you can provide your agents with, in order to make work easier and / or remind them of important information. That is “Agent Links” which can also be found under the Options tab:

 …

Are you using the latest version of Chrome and up to date yet you no longer get sound notifications or desktop notifications in Conversations Hub ? Not to worry here are some tips we can provide that might help resolve notification issues for you.

• If you have not done so one thing that might help is to check if Chrome

In this article we will give you an example we’ve created that is hosted on Google Cloud platform, and how to connect it.

The technical documentation is available here. For the Chat Bot API to work, you will need to be on the Design Studio.

The below is just an example on how to configure our example of code, …

My SnapEngage events are not being tracked in Google Analytics

Check your website to see if the Google Analytics events and SnapEngage code have been added correctly. Be sure that the Google Analytics Global Tracking Code is added directly below the SnapEngage code.

Are you using the same version of Google Analytics across both the Global Site Tracking Code and …

In this article we will give you an example we’ve created that is hosted on Google Cloud platform, and how to connect it.

The technical documentation is available here. For the Chat Bot API to work, you will need to be on the Design Studio.

The below is just an example on how to configure our example of code, …

Auto-Translate

Currently, the Auto-Translate feature is only available on our new Professional and Enterprise plans. Essentials plans, as well as all legacy plans, do not include this feature. You will need to migrate to our new plans in order to utilise this feature.

Auto-Translate allows visitors and agents to converse with each other seamlessly in their native languages. With the …

Please click on the link below to download a PDF of the implementation guide for your Snapengage Essentials account.

SnapEngage Implementation Guide for Essentials…