Engage, convert and support your website visitors.
Along with “Shortcuts”, “Team Chat” and the “Agent Alerts” (which you can set up on the Options tab) , there is another tool that you can provide your agents with, in order to make work easier and / or remind them of important information. That is “Agent Links” which can also be found under the Options tab:
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Read MoreIf you are familiar with our Developer website, you may have seen we have different APIs, among them, the Logs API which allows you to download logs from your widgets on a given timeframe, or even connect them to a third-party software.
Here, you will get the information on how to test the API and make the calls to …
Read MoreHere is an overview of the Conversations Hub portal.
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Read MoreProactive chat is a really powerful tool to improve chat engagement. Visitors are much more likely to respond to a message sent on behalf of an agent, than to start a chat manually. As Proactive Chat is such a large feature, we have separated the documentation in to several sections.
Basic rule configuration in Proactive Chat…
Read MoreIf you are familiar with our Developer website, you may have seen we have different APIs, among them, the Logs API which allows you to download logs from your widgets on a given timeframe, or even connect them to a third-party software.
Here, you will get the information on how to test the API and make the calls to …
Read MoreHere is an overview of the Conversations Hub portal.
…
Read MoreProactive chat is a really powerful tool to improve chat engagement. Visitors are much more likely to respond to a message sent on behalf of an agent, than to start a chat manually. As Proactive Chat is such a large feature, we have separated the documentation in to several sections.
Basic rule configuration in Proactive Chat…
Read More