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How to: Agent Links

Along with  “Shortcuts”,  “Team Chat” and the “Agent Alerts” (which you can set up on the Options tab) , there is another tool that you can provide your agents with, in order to make work easier and / or remind them of important information. That is “Agent Links” which can also be found under the Options tab:

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SnapEngage Support Hours of Operation

 

The SnapEngage support team is available 3AM-7PM Eastern Time (chat, phone or email).

EMAIL

support@snapengage.com

CALL

Toll Free: +1 (855) 667-6268

Alternate: +1 (303) 647 9222

SUPPORT HOURS
(Chat & Phone )

Monday: 3am – 7pm
Tuesday: 3am -7pm
Wednesday: 3am -7pm
Thursday: 3am -7pm
Friday: 3am – 7pm
Saturday/Sunday: Closed
All times are U.S. Eastern Time.
Critical monitoring …

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Minimized proactive chat invite

Proactive chat is one of SnapEngage’s greatest features. It allows you to send visitors customizable invitations to chat based on many different factors, including URL, Country, and Javascript variables among many others. And those prompts can be routed to specific agents, tags, or even bots.

Visitors can be invited with the regular Proactive Chat prompt, which opens the full …

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How to configure Answer bot

This article explains how to configure an Answer Bot. An Answer Bot is a bot that allows visitors to ask questions, and then suggests articles from your knowledge base based on search terms. It can answer your customers’ routine and highly specialized questions quickly, relieve demand on your agents (keeping them free to answer the most difficult questions) and provide …

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Featured Articles

How do upgrades and downgrades work?

SnapEngage is license-based, therefore, if you want to add more agents than you have licenses for, you will need to purchase those licenses beforehand. If you want to downgrade, you will need to delete those agents, but also reduce the number of licenses from the admin dashboard. On this article, we explain the logic behind upgrades and downgrades.

Adding agents

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Minimized proactive chat invite

Proactive chat is one of SnapEngage’s greatest features. It allows you to send visitors customizable invitations to chat based on many different factors, including URL, Country, and Javascript variables among many others. And those prompts can be routed to specific agents, tags, or even bots.

Visitors can be invited with the regular Proactive Chat prompt, which opens the full …

Read More

Minimized Proactive Chat Invite

Proactive chat is one of SnapEngage’s greatest features. It allows you to send visitors customizable invitations to chat based on many different factors, including URL, Country, and Javascript variables among many others. And those prompts can be routed to specific agents, tags, or even bots.

Visitors can be invited with the regular Proactive Chat prompt, which opens the full …

Read More