About This Article

This article explains agent links which can be set to display in Hub for referencing.

Agent Links – Supercharge Your Chat Agents

SnapEngage offers an incredibly powerful way to embed static or dynamic content for your chat agents directly into the conversation Hub. This content helps to maximize their effectiveness and efficiency. Examples of this embeddable content …

About Screen Sharing

The Screen Sharing feature will allow your agents to view the screen of your visitor’s website during an ongoing chat and even take control of their mouse. This will improve the quality of the overall chat experience, and increase the resolution of cases by your team. When agents and customers aren’t able to view what is being …

About Google Business Messages

Help your customers reach you with the scale of  Google Business Messages. Customers can now reach out to you via Google Business Messages. Integrate your TeamSupport account with Google Business Messages and bring all your conversations from Google Business Messages directly into TeamSupport Messaging and Live Chat. You can then have customers interact with either chatbots …

About the WhatsApp Business Channel Integration

Help your customers reach you with the scale of WhatsApp Business. Customers can now reach out to you via your WhatsApp Business number. Integrate your TeamSupport account with WhatsApp Business and bring all your conversations from WhatsApp Business directly into TeamSupport Messaging and Live Chat. You can then have customers interact with either chatbots …

About Screen Sharing

The Screen Sharing feature will allow your agents to view the screen of your visitor’s website during an ongoing chat and even take control of their mouse. This will improve the quality of the overall chat experience, and increase the resolution of cases by your team. When agents and customers aren’t able to view what is being …

About Google Business Messages

Help your customers reach you with the scale of  Google Business Messages. Customers can now reach out to you via Google Business Messages. Integrate your TeamSupport account with Google Business Messages and bring all your conversations from Google Business Messages directly into TeamSupport Messaging and Live Chat. You can then have customers interact with either chatbots …

Introduction to the Messaging Hub SDK

The Hub Software Development Kit (SDK) enables technical customers to build and integrate custom third-party applications within the TeamSupport Messaging and Live Chat Hub. The Hub SDK takes Messaging Hub integration opportunities to the next level and provides a level of deep customization and automation that has not been available to our clients previously.…