Toll Free: +1 (855) NO ROBOT
Alternate: +1 (303) 647 9222
Support Hours of Operation
Chat & Phone: Mon - Fri
From: 9am in EU (GMT+1)
To: 5pm US Pacific (GMT-7)
Critical incidents monitored 24/7
Everything you need to know to get your live chat up and running quickly
Frequently asked questions about SnapEngage
Setting up and using your chat client.
Connect SnapEngage to your CRM system, Help Desk, and social media applications.
Change the look'n'feel, make it your own!
Get your hands on some best practices and tweaks and tips for your Live Chat.
Engaging your visitors automatically.
Questions about billing and payment options.
API documentation can also be found at our Developer API site.
Configurations, agent management settings, and other helpful guides to getting chat ready for your team.
How to access your chat logs, system analytics, and chat agent analytics.
PCI Compliance, password rules and setup, and audit logs.
Additionally, the Provisioning and Get Chat APIs will still need their own …
If you offer chat in multiple languages, you can make sure that chats are assigned to agents who actually speak those languages using multiple widgets or using tags within one widget.
1. If you are on our Premier plan, our “Routing by Tag Configuration” feature allows you to create tags based on the languages your agents speak and assign chats…
Like other applications and websites, you can configure your device to also automatically start the Chat Portal.
Although chatting is fun and it easily becomes a habit to start and log in your Chat Portal, having it start automatically will make sure that you do not forget to become available for your web-visitors who will be looking to chat with …
You can integrate the SnapEngage chat portal with your Desk.com account to receive and answer chats from within the Desk dashboard.
To do this, you will need to re-purpose Desk.com’s Phone Channel integration, available with the Desk Pro plan, by following the steps below:
Taking chats on the mobile app will be a breeze once you follow these few steps.