Article Categories

Getting Started

Everything you need to know to get your live chat up and running quickly


Frequently asked questions about SnapEngage

Chat Agent Docs

Setting up and using your chat client.

Integrations & Plugins

Connect SnapEngage to your CRM system, Help Desk, and social media applications.


Change the look'n'feel, make it your own!

Tips & Tricks

Get your hands on some best practices and tweaks and tips for your Live Chat.

Proactive Chat

Engaging your visitors automatically.


Questions about billing and payment options.

JavaScript API

All SnapEngage customers get access to our easy-to-use JavaScript Live Chat API.


API documentation can also be found at our Developer API site.

Chat Settings

Configurations, agent management settings, and other helpful guides to getting chat ready for your team.


How to access your chat logs, system analytics, and chat agent analytics.


PCI Compliance, password rules and setup, and audit logs.

Technical Options

Javascript variables, APIs, HIPAA compliance, and Google Analytics

Featured Articles

You now have the ability to manage your own API token for SnapEngage. The first step in doing so is making sure you actually need an API token to accomplish your goal. You do NOT need a token to work with the SnapEngage Javascript API or POST API.

Additionally, the Provisioning and Get Chat APIs will still need their own …

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If you offer chat in multiple languages, you can make sure that chats are assigned to agents who actually speak those languages using multiple widgets or using tags within one widget.

1. If you are on our Premier plan, our “Routing by Tag Configuration” feature allows you to create tags based on the languages your agents speak and assign chats

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Like other applications and websites, you can configure your device to also automatically start the Chat Portal.

Although chatting is fun and it easily becomes a habit to start and log in your Chat Portal, having it start automatically will make sure that you do not forget to become available for your web-visitors who will be looking to chat with …

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You can integrate the SnapEngage chat portal with your account to receive and answer chats from within the Desk dashboard.

To do this, you will need to re-purpose’s Phone Channel integration, available with the Desk Pro plan, by following the steps below:

In Desk’s admin dashboard, click on the gear icon to go to the site settings

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Taking chats on the mobile app will be a breeze once you follow these few steps.

  • New to SnapEngage? Follow the steps in Part 1 below to set up user for the chat portal
  • Already have your agents configured? Skip down to part 2 to download and install the mobile application

Part 1 – Setup Agents as Chat Portal Agents

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