About This Article

This article explains agent links which can be set to display in Hub for referencing.

Agent Links – Supercharge Your Chat Agents

SnapEngage offers an incredibly powerful way to embed static or dynamic content for your chat agents directly into the conversation Hub. This content helps to maximize their effectiveness and efficiency. Examples of this embeddable content …

Introduction to the Messaging Hub SDK

The Hub Software Development Kit (SDK) enables technical customers to build and integrate custom third-party applications within the TeamSupport Messaging and Live Chat Hub. The Hub SDK takes Messaging Hub integration opportunities to the next level and provides a level of deep customization and automation that has not been available to our clients previously.…

This is a follow up to the Track Messaging & Live Chat Events with GA4  help article. If you are  using Google Tag Manager (GTM) for your Google Analytics code, then the Messaging & Live Chat code should also be installed in the same tag. Executing both Chat and GA4 via GTM is a straightforward 5-step process:

1. Embedding gtags event

Google Analytics is a tool that identifies trends in the visitor’s interaction with the chat application on a given website. Analytics uses a tracking property to measure events or interactions like opening and minimizing the chat box. Our event tracking code corresponds to Google Analytic’s three tracking properties (gtag, ga, and _gaq).

However, Google will fully migrate from the Universal …

Introduction to the Messaging Hub SDK

The Hub Software Development Kit (SDK) enables technical customers to build and integrate custom third-party applications within the TeamSupport Messaging and Live Chat Hub. The Hub SDK takes Messaging Hub integration opportunities to the next level and provides a level of deep customization and automation that has not been available to our clients previously.…

Supervisor Overview

Supervisor provides a way to monitor what is going on in real time, rapidly improve agent performance and increase customer satisfaction. You can use Supervisor to observe agents’ chats in real-time to coach or correct them and supervisors can also whisper/suggest answers to agents (completely invisible to the visitor). This empowers supervisors to better support and manage large, …

About this Guide

This guide goes into how to use:

The SnapEngage Conversation Events API  which allows developers to be notified of below conversation events from SnapEngage.

The Conversation Events API (formerly known as the Case Events API) allows you to send live chat events to a URL of your choosing. Specifically, each time certain events occur within an individual …