Engage, convert and support your website visitors.
Along with the “Shortcuts”, the “Team Chat” and the “Agent Alerts” (which you can set up on the Options tab) , there is yet another tool that you can provide your agents with, in order to make their work easier and / or remind them of important information. That is the “Agent Links” which can also be found …
Read MoreSnapEngage will automatically notify you when your website visitors contact you. You can either receive offline requests and chat transcripts by email or directly in your preferred Help Desk, CRM or Bug Tracker.
If you would like to receive transcripts and messages in Microsoft Dynamics CRM 365 (online), then follow the steps below.
Your authentication token (or API token) is a special code that allows services outside of Highrise to connect to your account with your permission.
Your Highrise authentication token can be found as follows :
If you are wanting to hide the mobile button, you will need to edit the code snippet you place on your website. Below are 2 options for doing this.
Use this snippet to hide the button on mobile AND disable proactive chat
<!-- begin SnapEngage code -->;
<script type="text/javascript">
(function() {
var se = document.createElement('script'); se.type = 'text/javascript'; se.async = … Read More
SnapEngage will automatically notify you when your website visitors contact you. You can either receive offline requests and chat transcripts by email or directly in your preferred Help Desk, CRM or Bug Tracker.
If you would like to receive transcripts and messages in Microsoft Dynamics CRM 365 (online), then follow the steps below.
Your authentication token (or API token) is a special code that allows services outside of Highrise to connect to your account with your permission.
Your Highrise authentication token can be found as follows :
WeChat is an instant messaging application and one of the various Communication Channels you can use with SnapEngage to connect with your clients.
Please note that you can configure more than one WeChat accounts per widget.
1. Login to the Admin Dashboard, select the Widget you want to add the WeChat account to and navigate to your …
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If you would like to receive transcripts