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How to: Agent Links

Along with  “Shortcuts”,  “Team Chat” and the “Agent Alerts” (which you can set up on the Options tab) , there is another tool that you can provide your agents with, in order to make work easier and / or remind them of important information. That is “Agent Links” which can also be found under the Options tab:

 …

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New left side column design for the Hub

We are updating the Conversations Hub to improve the UI and usability. The main change is to the left side column where you will now find all your conversations, whether active, recent or internal in one view.

You can see a preview of the upcoming changes in the screenshot below:

 

 

  1. The visitor chat and team chat tabs have
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Survey grace period

Under the integrations tab, you will find the “Survey grace period”.

This allows the the closing of the case to be delayed by a few minutes (1 to 10), as set by administrators, so that the visitors have time to fill in the survey, and it can also be sent along with the integration. The chat will be closed, …

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Featured Articles

New left side column design for the Hub

We are updating the Conversations Hub to improve the UI and usability. The main change is to the left side column where you will now find all your conversations, whether active, recent or internal in one view.

You can see a preview of the upcoming changes in the screenshot below:

 

 

  1. The visitor chat and team chat tabs have
Read More

Survey grace period

Under the integrations tab, you will find the “Survey grace period”.

This allows the the closing of the case to be delayed by a few minutes (1 to 10), as set by administrators, so that the visitors have time to fill in the survey, and it can also be sent along with the integration. The chat will be closed, …

Read More