SnapEngage Help Center

Along with  “Shortcuts”,  “Team Chat” and the “Agent Alerts” (which you can set up on the Options tab) , there is another tool that you can provide your agents with, in order to make work easier and / or remind them of important information. That is “Agent Links” which can also be found under the Options tab:

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Please click on the link below to download a PDF of the implementation guide for your Snapengage Essentials account.

SnapEngage Implementation Guide for Essentials…

We are updating the Conversations Hub to improve the UI and usability. The main change is to the left side column where you will now find all your conversations, whether active, recent or internal in one view.

You can see a preview of the upcoming changes in the screenshot below:

1. The visitor chat and team chat tabs have

Under the integrations tab, you will find the “End Chat Delay” setting. When the delay is on, all completed chat cases will be “held” for a specified number of minutes before they are sent to active integrations (e.g., Salesforce or Zendesk). This delay allows the visitor time to complete a post-chat survey so that they survey response can be …

Please click on the link below to download a PDF of the implementation guide for your Snapengage Essentials account.

SnapEngage Implementation Guide for Essentials…

We are updating the Conversations Hub to improve the UI and usability. The main change is to the left side column where you will now find all your conversations, whether active, recent or internal in one view.

You can see a preview of the upcoming changes in the screenshot below:

1. The visitor chat and team chat tabs have

Under the integrations tab, you will find the “End Chat Delay” setting. When the delay is on, all completed chat cases will be “held” for a specified number of minutes before they are sent to active integrations (e.g., Salesforce or Zendesk). This delay allows the visitor time to complete a post-chat survey so that they survey response can be …