SnapEngage Support Center

Along with the “Shortcuts”, the “Team Chat” and the “Agent Alerts” (which you can set up on the Options tab) , there is yet another tool that you can provide your agents with, in order to make their work easier and / or remind them of important information. That is the “Agent Links” which can also be found …

Your authentication token (or API token) is a special code that allows services outside of Highrise to connect to your account with your permission.

Your Highrise authentication token can be found as follows :

• Login to your Highrise account using your personal URL (http://your-account.highrisehw.com).
• Click on the “My info” link on the top right-hand. You’ll be presented with your

If you are wanting to hide the mobile button, you will need to edit the code snippet you place on your website. Below are 2 options for doing this.

Use this snippet to hide the button on mobile AND disable proactive chat

<!-- begin SnapEngage code -->;
<script type="text/javascript">
  (function() {
    var se = document.createElement('script'); se.type = 'text/javascript'; se.async = 

The weekly stats email is a great way to get a snapshot of your agent’s performance from the previous week. You can configure who gets the email and more by heading over to the Admin Dashboard > Settings > Options and scroll down to “Weekly Stats Email”. Below is what is included in the weekly email.

Release notes

Online and

Your authentication token (or API token) is a special code that allows services outside of Highrise to connect to your account with your permission.

Your Highrise authentication token can be found as follows :

• Login to your Highrise account using your personal URL (http://your-account.highrisehw.com).
• Click on the “My info” link on the top right-hand. You’ll be presented with your

WeChat is an instant messaging application and one of the various Communication Channels you can use with SnapEngage to connect with your clients.

Please note that you can configure more than one WeChat accounts per widget.

WeChat Setup

1. Login to the Admin Dashboard, select the Widget you want to add the WeChat account to and navigate to your …

*Agents cannot send files/pictures to the visitor at this time*SMS Live Chat allows your visitors to reach you by sending a text message from any mobile device. Those SMS messages will then appear in the chat portal for your agents to reply, sending an SMS right back to your visitor’s handheld device.

SMS is one of the various C…