Agent Links – Supercharge Your Chat Agents

SnapEngage offers an incredibly powerful way to embed static or dynamic content for your chat agents directly into the conversation Hub. This content helps to maximize their effectiveness and efficiency. Examples of this embeddable content might include:

• An internal reference web page or document
• A pricing, special offers, or discounts list
• A detailed

This article describes a single “recipe” for using our Guide Bot. Each recipe is a strategic guide for deploying the Guide Bot.  Please refer to our Guide Bot Introduction and the Guide Bot Configuration Guide for more general information. This recipe assumes basic familiarity with SnapEngage configuration and setup (widgets, agents, design studio, etc). You may need to refer to …

SnapEngage has released the latest version of Guide Bot and it’s been completely overhauled to help you drive value for your business. Guide Bot shortens time to interaction, time to revenue and time to resolution. 

Continue reading to learn more about the December 2020 release of Guide Bot.

New data capture capabilities

The previous version of Guide Bot made it …

Guide Bot Template: Pre-chat Lead Information Capture

See the full list of available Guide Bot templates here.

This is a general-purpose or sales-focused chatbot that captures key visitor information prior to chat. This could be used to capture key lead qualification information (Name, Email).

Benefits:

• Capture key visitor information before a human chat starts
• Ensure that visitors are “serious”

This article describes a single “recipe” for using our Guide Bot. Each recipe is a strategic guide for deploying the Guide Bot.  Please refer to our Guide Bot Introduction and the Guide Bot Configuration Guide for more general information. This recipe assumes basic familiarity with SnapEngage configuration and setup (widgets, agents, design studio, etc). You may need to refer to …

SnapEngage has released the latest version of Guide Bot and it’s been completely overhauled to help you drive value for your business. Guide Bot shortens time to interaction, time to revenue and time to resolution. 

Continue reading to learn more about the December 2020 release of Guide Bot.

New data capture capabilities

The previous version of Guide Bot made it …

What is Tab Discarding?

Tab Discarding is a new experimental feature developed by Google Chrome, to discard, or idle out, inactive Chrome browser tabs. The tab is discarded if it is left idle for a certain amount of time with no response. Chrome previously had a Tab Throttling feature which performed a similar function, but as they are constantly improving …