If the Salesforce integration fails because of duplicates with email@example.com here’s the workaround
Recently, Salesforce brought out and assigned by default new duplicate rules, that mean that some of your chats may not be sending correctly if they are from firstname.lastname@example.org and they may show a duplicate error. Here’s how you can avoid that.
First set up a custom mapping to uniquely identify SnapEngage chats.
One option is to add SnapEngage as a …READ FULL ARTICLE