Yes you can! Even if you are a Premier client that has provided Permissions to other users, there are still certain areas of the Dashboard that only the account owner has access to make changes. That would be under the “My Account” tab, where you can configure and change your company’s information, add more security settings and of course handle …READ FULL ARTICLE
Home > Security
Yes there is! Our status page is the go-to page if you are experiencing issues with SnapEngage. If we are having any technical issues affecting the services, these will be shown here, so make sure you bookmark it! Here, you can also get a monthly overview of the SnapEngage Uptime.
What does Uptime mean, you say? Well, that’s basically the …READ FULL ARTICLE
At SnapEngage we take security very seriously, and we follow some very strict guidelines when it comes to our visitors’ data, and our own internal security, so we would like to share some tips that you may want to follow within your organization, with your agents and with your visitors.
Create a security culture
In the late years there has …READ FULL ARTICLE
At SnapEngage we value our clients’ and visitors’ trust and privacy greatly and we do everything possible to increase security. We have, however, gone one step further to make sure you are in complete control of your data and decide what is best for you and your customers.
Thus, in your admin dashboard and under your Options tab, in …READ FULL ARTICLE
SnapEngage is dependent on the support it receives from its staff. Personnel must access, process, and store sensitive data for SnapEngage to accomplish its operating objectives. While we recognize that our staff is the greatest resource in maintaining an effective level of security, we also know that human threats represent one of the most significant hazards to a safe …READ FULL ARTICLE
Whenever you need to access your SnapEngage billing history, you can do so from the “My account” tab. Please note that even for accounts that allow “Permissions”, the only one with access to the “My account” tab is the account holder.
To access your billing history:
- Log in as an Admin
- On the admin dashboard, click on “My account”
With more or less 196 countries, the world is a very big place but the internet age allows you to reach (almost) every corner of it.
You can do exactly the same with the SnapEngage Live Chat on your website as you can chat with your web-visitors regardless where they are. Actually, SnapEngage provides you with the tools to target …READ FULL ARTICLE
The easy and quick answer to that question is yes!
EU-US Privacy Shield Framework
Serving an international client base, SnapEngage is required to comply with EU data protection mechanisms when personal data is being transferred from the European Union to the United States.
SnapEngage does comply with the EU-US Privacy Shield Framework regarding the collection, use, and retention of personal …READ FULL ARTICLE
SnapEngage supports its clients’ compliance with the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA). Customers who are subject to HIPAA and wish to use SnapEngage with Protected Health Information (PHI), can set up a HIPAA compliant SnapEngage account. Common business types that may need HIPAA compliance include:
- Health care providers (hospitals, clinics, independent health care
SnapEngage’s Secure Data Transfer feature allows your agents to safely collect confidential information from your visitors right in the chat window. This feature keeps your business compliant with the latest data security requirements and provides peace-of-mind for your visitors.
This feature is only available on Plus (and higher) Plans.
Admin Dashboard Configuration
To activate the Secure Data Transfer feature, login …READ FULL ARTICLE
SnapEngage will only store your website visitor information if the visitor is engaging in the chat. The report is meant to contextualize the chat for the agent and better help them support the visitor. SnapEngage does not share this information with 3rd parties and complies to the EU Safe Harbor Framework . Additionally we can provide hosting of your SnapEngage …READ FULL ARTICLE
The Audit Logs are a feature added to help users see what changes are being made to their accounts and they can be found under “My Account” > “Security”.
Any time a change is made to a Widget’s Settings, a Widget’s Permissions, or a User’s Account Information, an Audit Log entry will be created.
The information displayed within an Audit …READ FULL ARTICLE
Only your account owner can change your security settings.
*The new security settings are available on premier, unlimited and enterprise accounts.
Change the password requirements to increase the difficulty of password cracking
Every time you increase the requirements of your passwords all your users passwords will be expired. For your users sake, keep this …READ FULL ARTICLE
Have a custom-built integration or third-party application you want chat data sent to? No Problem!
The SnapEngage API allows developers to easily interface SnapEngage with other applications, getting all the data you gather sent to the place you want to keep it. This transaction provides detailed information pertaining to the request and allows developers to recreate the request in …READ FULL ARTICLE
The Permissions feature allows the account owner to create different administrator roles for team members granting for them different levels of access in the account.
This feature is only available on Premier Plans and accessible from the “Permissions” tab of your admin configurator (the tab is not visible on lower plans).
As the account owner you can either …READ FULL ARTICLE
Does your solution perform validation of input and output to ensure that it is correct and appropriate to mitigate risks of cross-site scripting, SQL injection, buffer overflow, etc?
Yes, In developing SnapEngage we applied security best practices. We are filtering sensitive fields for XSS injection, not …READ FULL ARTICLE
Change your password
You can reset your SnapEngage password here by entering the email you use to log in your SnapEngage account. If the email you enter is correct, you will soon receive a “reset password” email in your inbox. If not, please make sure to check any spam folders and confirm that the email you have typed in is …READ FULL ARTICLE