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Restricting agent login to Google SSO

If you have a Premier, Self-Service Premier, Enterprise, or Full-Service account and want Google SSO to be the only method that your agents can use to login in to the SnapEngage chat platform, you will need to enable the “Exclusive Login” checkbox (4), select “Google SSO” from the drop-down list, then click “Save Changes” in the bottom-right of the window.…


Is there a status page for SnapEngage?

Yes there is! Our status page is the go-to page if you are experiencing issues with SnapEngage. If we are having any technical issues affecting the services, these will be shown here, so make sure you bookmark it! Here, you can also get a monthly overview of the SnapEngage Uptime.

What does Uptime mean, you say? Well, that’s basically the …


How to improve security within your organisation

At SnapEngage we take security very seriously, and we follow some very strict guidelines when it comes to our visitors’ data, and our own internal security, so we would like to share some tips that you may want to follow within your organization, with your agents and with your visitors.

Create a security culture

In the late years there has …


Personnel security

authperSnapEngage is dependent on the support it receives from its staff. Personnel must access, process, and store sensitive data for SnapEngage to accomplish its operating objectives. While we recognize that our staff is the greatest resource in maintaining an effective level of security, we also know that human threats represent one of the most significant hazards to a safe


Offer chat on a country basis

68589With more or less 196 countries, the world is a very big place but the internet age allows you to reach (almost) every corner of it.

You can do exactly the same with the SnapEngage Live Chat on your website as you can chat with your web-visitors regardless where they are. Actually, SnapEngage provides you with the tools to target


Does SnapEngage comply with EU data protection requirements?

The easy and quick answer to that question is yes!

Our Commitment to the General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) is a regulation by which the European Parliament, the Council of the European Union and the European Commission intend to strengthen and unify data protection for all individuals within the European


SSO via SAML and Okta with SnapEngage

With the SingleSignOn (SSO) feature, it is now possible to login to SnapEngage using a SAML (Security Assertion Markup Language) identity provider, rather than logging into SnapEngage with a username/password from our sign-in page. The SAML/SSO feature is available for Premier customers.
In a nutshell, SAML is a standard for authentication that allows a user to login one time for

Configuring and Using Secure Data Transfer

SnapEngage’s Secure Data Transfer feature allows your agents to safely collect confidential information from your visitors right in the chat window. This feature keeps your business compliant with the latest data security requirements and provides peace-of-mind for your visitors.

This feature is only available on Plus (and higher) Plans.

Admin Dashboard Configuration

To activate the Secure Data Transfer feature, login …


Audit Logs

The Audit Logs are a feature added to help users see what changes are being made to their accounts and they can be found under “My Account” > “Security”.


Any time a change is made to a Widget’s Settings, a Widget’s Permissions, or a User’s Account Information, an Audit Log entry will be created.

The information displayed within an …


Security Settings

Security Settings

Only your account owner can change your security settings.

*The new security settings are available on enterprise accounts.

Password Rules

Password complexity

Change the password requirements to increase the difficulty of password cracking

Every time you increase the requirements of your passwords all your users passwords will be expired. For your users sake, keep this to a minimum.



When you purchase sub-admins, the Permissions tab will appear for you, and you will be able to configure them there. It allows the account owner to create different administrator roles for team members granting for them different levels of access in the account.

This feature is only available on Professional and Enterprise plans and is accessible when you purchase at


Security, Frequently Asked Questions

What is your privacy policy?

You can read our full privacy policy here: http://www.snapengage.com/privacy

Does your solution perform validation of input and output to ensure that it is correct and appropriate to mitigate risks of cross-site scripting, SQL injection, buffer overflow, etc?

Yes, In developing SnapEngage we applied security best practices. We are filtering sensitive fields for XSS injection, not …


How do I change my email address and/or password?

Change your password

You can reset your SnapEngage password here by entering the email you use to log in your SnapEngage account. If the email you enter is correct, you will soon receive a “reset password” email in your inbox. If not, please make sure to check any spam folders and confirm that the email you have typed in is …