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Is there a status page for SnapEngage?

Yes there is! Our status page is the go-to page if you are experiencing issues with SnapEngage. If we are having any technical issues affecting the services, these will be shown here, so make sure you bookmark it! Here, you can also get a monthly overview of the SnapEngage Uptime.

What does Uptime mean, you say? Well, that’s basically the …

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How to improve security within your organisation

At SnapEngage we take security very seriously, and we follow some very strict guidelines when it comes to our visitors’ data, and our own internal security, so we would like to share some tips that you may want to follow within your organization, with your agents and with your visitors.

Create a security culture

In the late years there has …

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Personnel security

authperSnapEngage is dependent on the support it receives from its staff. Personnel must access, process, and store sensitive data for SnapEngage to accomplish its operating objectives. While we recognize that our staff is the greatest resource in maintaining an effective level of security, we also know that human threats represent one of the most significant hazards to a safe

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How to check your billing history

Whenever you need to access your SnapEngage billing history, you can do so from the “My account” tab. Please note that even for accounts that allow “Permissions”, the only one with access to the “My account” tab is the account holder.

To access your billing history:

  1. Log in as an Admin
  2. On the admin dashboard, click on “My account”
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Offer chat on a country basis

68589With more or less 196 countries, the world is a very big place but the internet age allows you to reach (almost) every corner of it.

You can do exactly the same with the SnapEngage Live Chat on your website as you can chat with your web-visitors regardless where they are. Actually, SnapEngage provides you with the tools to target

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Does SnapEngage comply with EU data protection requirements?

The easy and quick answer to that question is yes!


EU-US Privacy Shield Framework

Serving an international client base, SnapEngage is required to comply with EU data protection mechanisms when personal data is being transferred from the European Union to the United States.

eusasnapSnapEngage does comply with the EU-US Privacy Shield Framework regarding the collection, use, and retention of personal …

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SSO via SAML and Okta with SnapEngage

With the SingleSignOn (SSO) feature, it is now possible to login to SnapEngage using a SAML (Security Assertion Markup Language) identity provider, rather than logging into SnapEngage with a username/password from our sign-in page. The SAML/SSO feature is available for Premier customers.
In a nutshell, SAML is a standard for authentication that allows a user to login one time for
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Configuring and Using Secure Data Transfer

SnapEngage’s Secure Data Transfer feature allows your agents to safely collect confidential information from your visitors right in the chat window. This feature keeps your business compliant with the latest data security requirements and provides peace-of-mind for your visitors.

This feature is only available on Plus (and higher) Plans.


Admin Dashboard Configuration

To activate the Secure Data Transfer feature, login …

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Audit Logs

The Audit Logs are a feature added to help users see what changes are being made to their accounts and they can be found under “My Account” > “Security”.

audit_logs

Any time a change is made to a Widget’s Settings, a Widget’s Permissions, or a User’s Account Information, an Audit Log entry will be created.

AuditLog

The information displayed within an Audit …

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Security Settings

Security Settings

Only your account owner can change your security settings.

*The new security settings are available on premier, unlimited and enterprise accounts.

Password Rules

Screen Shot 2014-08-18 at 11.55.40 AM

Password complexity

Change the password requirements to increase the difficulty of password cracking

Every time you increase the requirements of your passwords all your users passwords will be expired. For your users sake, keep this

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POST API JSON

Introduction

Have a custom-built integration or third-party application you want chat data sent to? No Problem!

The SnapEngage API allows developers to easily interface SnapEngage with other applications, getting all the data you gather sent to the place you want to keep it. This transaction provides detailed information pertaining to the request and allows developers to recreate the request in …

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Permissions

The Permissions feature allows the account owner to create different administrator roles for team members granting for them different levels of access in the account.

This feature is only available on Premier Plans and accessible from the “Permissions” tab of your admin configurator (the tab is not visible on lower plans).

Permissions1


Account Roles

As the account owner you can either …

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Security, Frequently Asked Questions

What is your privacy policy?

You can read our full privacy policy here: http://www.snapengage.com/privacy

Does your solution perform validation of input and output to ensure that it is correct and appropriate to mitigate risks of cross-site scripting, SQL injection, buffer overflow, etc?

Yes, In developing SnapEngage we applied security best practices. We are filtering sensitive fields for XSS injection, not …

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How do I change my email address and/or password?

Change your password

You can reset your SnapEngage password here by entering the email you use to log in your SnapEngage account. If the email you enter is correct, you will soon receive a “reset password” email in your inbox. If not, please make sure to check any spam folders and confirm that the email you have typed in is …

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