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Intro to Analytics

Our new Analytics system is designed to empower you and your whole team. Whether your team is large or small, our reporting can reveal trends both positive and problematic, and help you identify your high-performing agents as well as those who need work.

Wondering what all these pretty new graphs are telling you? Well look no further!



*April 5 2017*

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Call Me logs

Call-Me Logs

You can have a look at your Call-Me usage by

  1. Go to your Settings in the Admin Dashboard
  2. Click on the Call-Me button
  3. Optional: Change the time period
  4. Optional: Sort the columns by clicking on the name of the column. For example ‘Date’.

2015-03-27_1536

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Operator Variables

Operator variables can be used with Salesforce, Desk.com, Microsoft Dynamics, Hubspot, SAP, UserVoice, and Zendesk custom mapping as well as in the Post API. This feature allows you to enter information on the fly during a chat session and assign to a Ticket, Case, or Lead once you setup the mapping in your Integration settings. Now you can use any …

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