If you are looking to hide the SnapEngage button on certain pages on your site, you need to modify your code snippet a little bit. Below is the code you need to use and don’t forget to sub in your widget ID and the page URL you are to hide. This will also remove proactive chat from this page as …READ FULL ARTICLE
Home > Customization
If you like to keep an eye on the chat queue but aren’t always able to have the dashboard up, we have added the option to get an email notification. Here’s how to set it up.
- In the Admin Dashboard, head over to Settings > Agent Settings > Chat Assignment.
- Then scroll down to the “Waiting Queue Team Status” section
The Design Studio is the best place to create custom buttons, chat boxes and offline forms. Here’s a step by step guide on how to add a background image to your chat box.
Head over to your Admin Dashboard and click on Settings > Design Studio
Next, click the edit button on the theme you want to edit.
When the …READ FULL ARTICLE
Routing by Tag is an advanced feature, available only on Premier Accounts, which enables routing of chats to the most appropriate agent based on skill-set, language, specialty etc. Setting up this feature requires configuration in the SnapEngage Admin Dashboard and can also be used in conjunction with functions inserted into your website code.
Step 1. Enable the Feature
To …READ FULL ARTICLE
The design studio provides you with certain standard fields such as name, email, question, company and phone.
They can be short names (like x and y), or more descriptive names (age, name, zip_code). These are the names that the input content will be submitted under to the agent in the chat, or …
Our new customization tool, the long awaited Design Studio about which you can read here, has arrived. It is a powerful tool that will allow you to be as artistic as you may and make your chat box and pre-chat / offline forms best suit your website.
It is a newly released tool however and as we are still …READ FULL ARTICLE
You can have your chat communications encrypted by selecting this setting in the Options tab of your widget settings:
…READ FULL ARTICLE
In what languages is SnapEngage available?
The SnapEngage widget is available in the 30 following languages:
Arabic, Azerbaijini, Canadian French, Chinese (simplified and traditional), Czech, Danish, Dutch, English, Estonia, Finnish, French, German, Greek, Hebrew, Hungarian, Icelandic, Italian, Japanese, Korean, Latvian, Lithuanian, Norwegian (Bokmal and Nynorsk), Polish, Portuguese, Romanian, Russian, Slovak, Spanish, Swedish, and Turkish.
Does SnapEngage support my language characters…
If you notice your SnapEngage floating button changing positions on Internet Explorer, it most probably is because your webpage is rendered in “quirks mode”. That would be because the DocType you are using puts Internet Explorer in an old compatibility mode.
You can find out more about this mode and how to address it here.
So in this case …READ FULL ARTICLE
Here are the shortcut rules:
1. Only the admin can add or delete a shortcut.
2. Each message can be up to 450 characters. (If you want more information you can split the message between two canned responses.)
3. There is no limit to the number of shortcuts that can be added.
Here is how to add a shortcut:
1. …READ FULL ARTICLE
If you’re seeing the wrong color, (or any unexpected style) inside your SnapEngage PreChat Form or Chat Box, then there’s a good chance you have a style declaration on your website which is making that happen.
For example, let’s say that links inside your Chat Box are the wrong color, and maybe they show up as green or yellow or …READ FULL ARTICLE
This feature will not work with Design Studio. Only Legacy form users can add this feature.
While we are working on our own built-in post-chat survey option (stay tuned for this feature in the near future) you can use our ‘post chat window’ option to display custom content after the chat in the mean time.
You can display a link …READ FULL ARTICLE
Inside the Style tab in the Admin Panel you will find the Default chat forms we have added for you!
Our pre-chat form will have a light grey background to move the visitors focus to the SnapEngage window.
To disable this effect on your website just add the following call to your code:
This line should replace where it says “// Place your SnapEngage JS API code below” in the Advanced section of the ‘Get the code’ tab in …READ FULL ARTICLE
You can show a custom FAQ section on SnapEngage chat by creating a small FAQ page and have it displayed on a standard pre-chat form as an iFrame.
To request this pre-chat form, come chat with us or send us an email at Support@SnapEngage.com.
Once we activate the FAQ form for you, you will then specify the link of iFrame …READ FULL ARTICLE
When a web-visitor browses your site and receives a proactive chat invitation from you, they will also receive a sound notification. This will also happen for any of the messages that your agents send to the visitor during the course of the chat.
This ensures that your visitors are notified of a proactive chat and any other message from you, …READ FULL ARTICLE
***If your account was created in 2017, or if you have the Design Studio instead of the Style tab, then check these instructions instead***
In order to set up SnapEngage in a different language other than the one defined in the Admin Dashboard, you will need to use the code found under the ‘Advanced‘ section of the …READ FULL ARTICLE