Home > Safari 11 sound issues


(Last Updated On: October 26, 2020)

If you recently updated to Safari 11 you may have noticed that you no longer get sounds in Conversations Hub. This is because of a new default Safari feature that disables auto-playing sounds. To fix this issue, follow these steps.

  1. Click on Safari > Preferences in the Safari toolbar
  2. Click on Websites
  3. Click on Auto Play (1)
  4. Change the setting  in the bottom right corner for “When visiting other websites:” to “Allow All Auto Play” (2)

*You do not need to add snapengage.com to a list. Just follow steps 1-4 and you will be all set.

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Published September 27, 2017