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SnapEngage Help Center

Engage, convert and support your website visitors.

CATEGORIES

Chat Basics

  • Getting StartedEverything you need to know to get your live chat up and running quickly
  • FAQFrequently asked questions about SnapEngage
  • VideosCheck out Snap Engage videos
  • Chat Agent DocsSetting up and using your chat client.

Intermediate

  • Integrations & PluginsConnect SnapEngage to your CRM system, Help Desk, and social media applications.
  • CustomizationChange the look’n’feel, make it your own!
  • Tips & TricksGet your hands on some best practices and tweaks and tips for your Live Chat.
  • Chat SettingsConfigurations, agent management settings, and other helpful guides to getting chat ready for your team.
  • Proactive ChatEngaging your visitors automatically.
  • ReportingHow to access your chat logs, system analytics, and chat agent analytics.

Advanced

  • JavaScript APIAll SnapEngage customers get access to our easy-to-use JavaScript Live Chat API.
  • REST APIAPI documentation can also be found at our Developer API site.
  • SecurityPCI Compliance, password rules and setup, and audit logs.
  • Technical OptionsJavascript variables, APIs, HIPAA compliance, and Google Analytics

Account

  • BillingQuestions about billing and payment options.

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Admin Dashboard – Labels

Admin Dashboard – Introduction Video

Contact us:
[email protected]
Local +1 (800) 596-2820

Support hours of operation:
Chat and Phone:
Mon - Fri: 3AM - 7PM EST
Critical incidents monitored 24/7

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