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SnapEngage Support Center
Engage, convert and support your website visitors.
Everything you need to know to get your live chat up and running quickly
Frequently asked questions about SnapEngage
Check out Snap Engage videos
Chat Agent Docs
Setting up and using your chat client.
Integrations & Plugins
Connect SnapEngage to your CRM system, Help Desk, and social media applications.
Change the look’n’feel, make it your own!
Tips & Tricks
Get your hands on some best practices and tweaks and tips for your Live Chat.
Configurations, agent management settings, and other helpful guides to getting chat ready for your team.
Engaging your visitors automatically.
How to access your chat logs, system analytics, and chat agent analytics.
API documentation can also be found at our Developer API site.
PCI Compliance, password rules and setup, and audit logs.
Questions about billing and payment options.
Admin Dashboard – Labels
Chat Portal – Introduction Video
Chat Portal – Settings Video
Chat Portal – Features Video
Chat Portal – Visitor Info Video
Chat Portal – Team Chat Video
Admin Dashboard – Introduction Video
Admin Dashboard – Design Studio Video
Solo Plan Admin Dashboard Introduction Video