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SnapEngage Support Center
Engage, convert and support your website visitors.
CATEGORIES
Chat Basics
Getting Started
Everything you need to know to get your live chat up and running quickly
FAQ
Frequently asked questions about SnapEngage
Videos
Check out Snap Engage videos
Chat Agent Docs
Setting up and using your chat client.
Intermediate
Integrations & Plugins
Connect SnapEngage to your CRM system, Help Desk, and social media applications.
Customization
Change the look’n’feel, make it your own!
Tips & Tricks
Get your hands on some best practices and tweaks and tips for your Live Chat.
Chat Settings
Configurations, agent management settings, and other helpful guides to getting chat ready for your team.
Proactive Chat
Engaging your visitors automatically.
Reporting
How to access your chat logs, system analytics, and chat agent analytics.
Advanced
JavaScript API
All SnapEngage customers get access to our easy-to-use JavaScript Live Chat API.
REST API
API documentation can also be found at our Developer API site.
Security
PCI Compliance, password rules and setup, and audit logs.
Technical Options
Javascript variables, APIs, HIPAA compliance, and Google Analytics
Account
Billing
Questions about billing and payment options.
Home
> Videos
Admin Dashboard – Labels
Chat Portal – Introduction Video
Chat Portal – Settings Video
Chat Portal – Features Video
Chat Portal – Visitor Info Video
Chat Portal – Team Chat Video
Admin Dashboard – Introduction Video
Admin Dashboard – Design Studio Video
Solo Plan Admin Dashboard Introduction Video
CATEGORIES