Engage, convert and support your website visitors.
This is a follow up to the Track Messaging & Live Chat Events with GA4 help article. If you are using Google Tag Manager (GTM) for your Google Analytics code, then the Messaging & Live Chat code should also be installed in the same tag. Executing both Chat and GA4 via GTM is a straightforward 5-step process:
Google Analytics is a tool that identifies trends in the visitor’s interaction with the chat application on a given website. Analytics uses a tracking property to measure events or interactions like opening and minimizing the chat box. Our event tracking code corresponds to Google Analytic’s three tracking properties (gtag, ga, and _gaq).
However, Google will fully migrate from the Universal …
READ FULL ARTICLEThis article explains how set a dynamic proactive message.
Proactive chat is a great way to increase engagement with your visitors and clients. The most engagement occurs when you make your messages highly contextual and personalized. Making your messages dynamic (with variable content) is a way to make these messages even more …
READ FULL ARTICLEThis article clarifies commonly asked questions about Google Analytics.
Check your website to see if the Google Analytics events and SnapEngage code have been added correctly. Be sure that the Google Analytics Global Tracking Code is added directly below the SnapEngage code.
Are you using the same …
READ FULL ARTICLEThis article goes over how to load a different widget based off variables.
Most of our customers would choose which widget they want to install where, and install them accordingly on those pages. However, if you are running more of a complex operation, where you may want to detect some specific settings to determine which widgets to …
READ FULL ARTICLEThis article explains how to use routing by tag, which is used to route.
Routing by Tag is an advanced feature, available only on Enterprise Accounts, which enables routing of chats to the most appropriate agent based on skill-set, language, specialty etc. Setting up this feature requires configuration in the SnapEngage Admin Dashboard and can also …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how to hide the Chat Button, then Reveal the Chat Button after X seconds.
Some users may want to hide the Chat Button initially, then reveal it after X seconds. Here is a little copy-and-paste Javascript snippet you can use to do this. This snippet …
READ FULL ARTICLE***If your account was created in 2017, or if you have the Design Studio instead of the Style tab, then check these instructions instead***
In order to set up SnapEngage in a different language other than the one defined in the Admin Dashboard, you will need to use the code found under the ‘Advanced‘ section of the …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how to remove Chat for visitors on mobile devices.
While a significant amount of website visitors now use mobile devices, you might not want to offer chat to visitors on your website using mobile devices. That is why you have the option to not …
READ FULL ARTICLEThis article goes over how to programmatically set an auto close delay for proactive chat.
Awesome proactive chat engagement is something that we pride ourselves in here at SnapEngage. However, when we implemented the proactive chat feature, we went off the assumption that if a visitor wasn’t called to action within a minute or two, they …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how to gather additional information with Javascript Variables.
SnapEngage automatically collects data about the visitor you’re chatting with, but sometimes it can be useful to collect additional information that is more specific to your needs.
This additional information is collected in the form of Javascript …
READ FULL ARTICLEThe purpose of this article is to show how you can use the openProactive chat method to start proactive chat programmatically on your website.
You will have to set up a rule (or some rules) that matches the URLs for these pages and therefore have a proactive chat message prompt defined. The delay should be long enough so that …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how your AJAX application informs the agent of the visitor’s actions while in chat.
You can programmatically send text to the agent when a chat is in progress by calling the following API function:
CATEGORIESSnapABug.sendTextToChat('Added a pink pony to shopping cart');
If this function is …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how to clear all SnapEngage cookies when my user logs out of your site.
Add a call for the following SnapEngage API function whenever you would like the cookies to be deleted.
SnapEngage.clearAllCookies();
Note- place your JS Api below the line of code that reads …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how t0 offer 2 different SnapEngage widgets on the same page.
To allow multiple widgets on the same page, we assume you already have one widgets JavaScript code from the Get The Code tab installed on your website (if you are using the Proactive Chat…
READ FULL ARTICLEThis article explains how to programmatically open the chat window.
There are a few ways to start a chat using our Javascript API’s after you have the SnapEngage code installed on your website. Your usage may depend on exactly what you’re hoping to do, but in most cases we recommend using the following.
SnapEngage.openProactiveChat();
You can …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how to get your agent status via the getAgentStatusAsync() API.
Love coding and want to get your Agents status with an API? Well, you are in luck!
See the Javascript API Doc for .getAgentStatusAsync() here.
Here is how it works:
You can call this new …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how to programmatically disable the proactive chat for some users I know are already converted.
To disable proactive chat for converted visitors you can place the following line in the SnapEngage JavaScript code after the line:
// Place your SnapEngage JS API code below
SnapEngage.allowProactiveChat(false);…
The purpose of this article is to provide a comprehensive overview of how to start a chat from a link on my page, without using the help button.
In addition to copying the SnapEngage code to the page, you can add an onclick attribute to any HTML tag to open the SnapEngage window when a click on …
READ FULL ARTICLEAbout This Article
The purpose of this article is to provide a comprehensive overview of JavaScript events.
*Note: Please see the updated Javascript Event Documentation here.
Usage: called when the user opens the form on a button click, through an API call to startLink(), startChat(), etc.
Parameters:
– agent online/offline with the string value ‘online’ or ‘offline’
The purpose of this article is to provide a comprehensive overview of how to track SnapEngage events in Google Analytics.
Google Analytics is a very powerful tool to track engagement. It can, however, be challenging to set up and make sure events are firing. Please read this doc carefully and feel free to reach out to our …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how to pre set an email address for pre-chat forms or the start of a chat.
Have a returning visitors or customers coming to your site frequently? You can pre-set the email address of a known user or users using our JavaScript API. This will …
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