My SnapEngage events are not being tracked in Google Analytics

Check your website to see if the Google Analytics events and SnapEngage code have been added correctly. Be sure that the Google Analytics Global Tracking Code is added directly below the SnapEngage code.

Are you using the same version of Google Analytics across both the Global Site Tracking Code and …

Most of our customers would choose which widget they want to install where, and install them accordingly on those pages. However, if you are running more of a complex operation, where you may want to detect some specific settings to determine which widgets to load, we can help with that!  In that case you may want to load one widget …

Routing by Tag is an advanced feature, available only on Enterprise Accounts, which enables routing of chats to the most appropriate agent based on skill-set, language, specialty etc. Setting up this feature requires configuration in the SnapEngage Admin Dashboard and can also be used in conjunction with functions inserted into your website code.

Step 1. Enable the Feature

This …

Some users may want to hide the Chat Button initially, then reveal it after X seconds. Here is a little copy-and-paste Javascript snippet you can use to do this. This snippet utilizes the functions: SnapEngage.hideButton() and SnapEngage.showButton().…

***If your account was created in 2017, or if you have the Design Studio instead of the Style tab, then check these instructions instead***

In order to set up SnapEngage in a different language other than the one defined in the Admin Dashboard, you will need to use the code found under the ‘Advanced‘ section of the …

With mobile device usage constantly increasing, SnapEngage Chat has also become mobile optimized. The Mobile Browser section within the Style tab allows you to customize your mobile browser chat experience. (The Mobile Browser section is for Legacy users only. Users who signed up prior to 1/4/17)

Nevertheless, you might not want to offer chat to visitors on your website …

Awesome proactive chat engagement is something that we pride ourselves in here at SnapEngage.  However, when we implemented the proactive chat feature, we went off the assumption that if a visitor wasn’t called to action within a minute or two, they probably weren’t interested in initiating a chat, and consequently, we programmed the proactive chat window to automatically disappear.  We …

SnapEngage automatically collects data about the visitor you’re chatting with, but sometimes it can be useful to collect additional information that is more specific to your needs.

This additional information is collected in the form of Javascript variables, and can be anything you like, such as; visitor’s logged-in status, the page on your website they’ve visited most, etc.

This information …

You will have to setup a rule (or some rules) that matches the URLs for these pages and therefore have a proactive chat message prompt defined. The delay should be long enough so that the engagement is not done by the timer but instead by the API call.

Just make this call from your JavaScript logic to start a proactive …

You can programmatically send text to the agent when a chat is in progress by calling the following API function:

SnapABug.sendTextToChat('Added a pink pony to shopping cart');

If this function is called when no chat is in progress, the call is ignored.…

Add a call for the following SnapEngage API function whenever you would like the cookies to be deleted.

SnapEngage.clearAllCookies();

Note- place your JS Api below the line of code that reads :

/* Place your SnapEngage JS API code below */

Example

You might have a simple Sign Out link that runs a function from the <a onclick=""> event.

<a 

To allow multiple widgets on the same page, we assume you already have one widgets JavaScript code from the Get The Code tab installed on your website (if you are using the Proactive Chat mode then install the widget code of this one).

****Note : Be aware that the pre-chat form or offline form and chat box the visitor will …

Overview

There are a few ways to start a chat using our Javascript API’s after you have the SnapEngage code installed on your website. Your usage may depend on exactly what you’re hoping to do, but in most cases we recommend using the following.

SnapEngage.openProactiveChat();

You can make this a call from a JavaScript function, or hook it onto the …

Love coding and want to get your Agents status with an API? Well, you are in luck!

See the Javascript API Doc for .getAgentStatusAsync() here.

Here is how it works:

You can call this new API with an anonymous function as an argument. That anonymous function takes a boolean argument (online, in the example below) which will evaluate …

In addition to copying the SnapEngage code to the page, you can add an onclick attribute to any HTML tag to open the SnapEngage window when a click on this element is performed.

onclick="SnapEngage.startLink();"

If you want to make a link in your content open SnapEngage, here is an example of how you could do that:

Chat with us!

Google Analytics is a very powerful tool to track engagement. It can, however, be challenging to set up and make sure events are firing. Please read this doc carefully and feel free to reach out to our support team if you need more help.

We also have another Google Analytics help doc all about tracking events and even gives specific …

Have a returning visitors or customers coming to your site frequently? You can pre-set the email address of a known user or users using our JavaScript API. This will permit you to pre-populate the email field on a pre-chat form or if you are not using that, it will pass the email address of the visitor over to the agent …