Home > How does my AJAX application inform the agent of the visitor’s actions while in chat?

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The purpose of this article is to provide a comprehensive overview of how your AJAX application informs the agent of the visitor’s actions while in chat.

You can programmatically send text to the agent when a chat is in progress by calling the following API function:

SnapABug.sendTextToChat('Added a pink pony to shopping cart');

If this function is called when no chat is in progress, the call is ignored.

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Published January 12, 2012