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Change chat systems: G-Talk to the Chat Portal

If you are wondering how to switch an agent from G-Talk to the SnapEngage chat portal, then you’ve come to the right place. Below is a step by step guide on how to do this. Keep in mind, this must be done by an admin in the dashboard and below are some key dates to note.

  • June 26, 2017
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Pop up the Pre-Chat form after X seconds

When visitors land on your website, perhaps you want to capture their information before they leave without waiting for them to click the chat button. Well, there is a way to programmatically pop-up the Pre-Chat form for your website visitors. Here is a copy-and-paste Javascript snippet that you can use to do this. This snippet uses a few of our …

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How do I read the open API XML content from my PHP script?

The XML content is a stream in XML format and not a POST or GET parameter as most PHP developer usually expect.
Therefore the XML stream is not available in the PHP $_ system variable. You need to usethis method instead to read the stream in a $xml variable:
$xml = fopen(“php://input”,”r”);
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