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FAQ Google Analytics

About This Article

This article clarifies commonly asked questions about Google Analytics.

My SnapEngage events are not being tracked in Google Analytics

Check your website to see if the Google Analytics events and SnapEngage code have been added correctly. Be sure that the Google Analytics Global Tracking Code is added directly below the SnapEngage code.

Are you using the same …

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How to test the Logs API

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This article goes over how to set up, test, and use the Logs API.

 

If you are familiar with our Developer website, you may have seen we have different APIs, among them, the Logs API which allows you to download logs from your widgets on a given timeframe, or even connect them to a third-party …

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Routing by Tag

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The purpose of this article is to provide a comprehensive overview of how routing by tag works. Routing by tag is a powerful tool which allows you to route chats to a specific agent based on a matching tag found under the Settings > Agent Settings > Chat assignment tab.

Routing by Tag

Routing by tag is …

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How to load one widget or another depending on variables

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This article goes over how to load a different widget based off variables.

Most of our customers would choose which widget they want to install where, and install them accordingly on those pages. However, if you are running more of a complex operation, where you may want to detect some specific settings to determine which widgets to …

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How to set up SnapEngage with TOPdesk

Chatting with SnapEngage in


About This Article

The purpose of this article is to provide a comprehensive overview of how to set up SnapEngage with TOPdesk.

Setting up the Integration in TOPdesk

To set up the integration, you need to enable SnapEngage integration in TOPdesk: Settings -> Module Settings -> Self-Service Portal -> General.

Firstly, you will need to be …

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Adding SnapEngage to your Doodlekit Website

It’s really easy to add the SnapEngage code to your DoodleKit website. Here’s how:


About this Article-

This article goes over how to integrate with DoodleKit.

1. Edit the Page Styles

Click on the “Page” button as shown above, to edit the Page styles. This will open up a pop-up window.


2. Click on the “Add Code” button

The “Add …

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Finding your Highrise API token

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The purpose of this article is to provide a comprehensive overview of how to find your Highrise API token.

Your authentication token (or API token) is a special code that allows services outside of Highrise to connect to your account with your permission.

 

Your Highrise authentication token can be found as follows :

  • Login to your
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Using File Exchange. What to consider!

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The purpose of this article is to provide a comprehensive overview of how to configure file exchange.

If you want to read about how to configure the “File Exchange” feature, you can do so by clicking here.

A few things to keep in mind when you use “File Exchange” are that:

  • File Exchange is available via
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Troubleshooting Chat Window Spacebar Issues

About This Article

This article will attempt to address issues involving not being able to use the spacebar in a chat window as seen below.

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If you are in a chat and notice that the spacebar is non responsive, it could be due to a Javascript conflict. We have had some reports from SnapEngage users who use the Galleriffic …

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Pop up the Pre-Chat form after X seconds

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The purpose of this article is to provide a comprehensive overview of how t0 pop up the Pre-Chat form after X seconds.

When visitors land on your website, perhaps you want to capture their information before they leave without waiting for them to click the chat button. Well, there is a way to programmatically pop-up the Pre-Chat

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Integration POST API JSON

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The purpose of this article is to provide a comprehensive overview of the Integration POST API JSON.

Introduction

Have a custom-built integration or third-party application you want chat data sent to? No Problem!

The SnapEngage Integration API allows developers to easily interface SnapEngage with other applications, getting all the data you gather sent to the place you …

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How do I read the Integration API XML content from my PHP script?

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The purpose of this article is to provide a comprehensive overview of how to read the Integration API XML content from your PHP script.

The XML content is a stream in XML format and not a POST or GET parameter as most PHP developer usually expect.
Therefore the XML stream is not available in the PHP $_
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