If you are wondering how to switch an agent from G-Talk to the SnapEngage chat portal, then you’ve come to the right place. Below is a step by step guide on how to do this. Keep in mind, this must be done by an admin in the dashboard and below are some key dates to note.

• June 26, 2017 –

When visitors land on your website, perhaps you want to capture their information before they leave without waiting for them to click the chat button. Well, there is a way to programmatically pop-up the Pre-Chat form for your website visitors. Here is a copy-and-paste Javascript snippet that you can use to do this. This snippet uses a few of our …

Adobe Flash does not obey the layering set in the HTML code on the Microsoft Windows platform. To work-around this Flash issue, you just need to set the wmode parameter set to transparent. Add this code in your OBJECT tag:

<param name=”wmode” value=”transparent” />

and the following parameter to the EMBED tag:
wmode=”transparent”…