Home > Google Custom Search as SnapEngage knowledge base source

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(Last Updated On: February 16, 2018)

SnapEngage provides an option to use Google Custom Search engine as a knowledge base source.

Prerequisites

SnapEngage uses ‘Custom Search JSON/Atom API’ provided by Google. Some prerequisites are required before using custom search with SnapEngage.

  • Search engine ID. Search is done with Google Custom Search Engine. Therefore, you need to create one in the Control Panel.
  • API key. Custom Search API requires the use of an API key. You can get a key by clicking on ‘Get a Key’ button on prerequisites page.

Pricing

Please note that Google Custom Search is a paid option. Please check the pricing before using it.

Knowledge base setup

You should have a Custom Search engine ID and an API key before SnapEngage knowledge base setup.

  1. Navigate to ‘Knowlege Bases’ on ‘Integration’ tab in admin dashboard.
  2. Select ‘Google Custom Search’.
  3. Provide Search engine ID and custom search API key. You can find the engine’s ID in the Setup > Basics > Details section of the Control Panel.
  4. Save configuration.

Useful resources

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Published February 5, 2018