Home > Integrations & Plugins

How to: Integrate with SAP Sales and Service Clouds (Integration 2.0)

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The purpose of this article is to provide a comprehensive overview of how to Integrate with SAP Sales and Service Clouds (Integration 2.0).

Integrate SnapEngage with SAP Sales and Service Clouds (latest version 2.0)

SnapEngage has built a brand-new integration with SAP Sales and Service Clouds (formerly C4C) using SAP’s modern REST API. Automate and enhance downstream …

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How to integrate SnapEngage with TeamSupport

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The purpose of this article is to provide a comprehensive overview of how to Integrate with TeamSupport.

SnapEngage integrates with TeamSupport. Once the chat is finished, you can send the transcript to TeamSupport.

How to configure it:

In order to configure this integration, head over to Settings -> Integrations, and choose TeamSupport.

 

On the server address …

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How to Automatically Trigger HubSpot Workflows and Tasks from SnapEngage Chat Conversations

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The purpose of this article is to provide a comprehensive overview of how to Automatically Trigger HubSpot Workflows and Tasks from SnapEngage Chat Conversations.

Cut down on manual agent work, streamline operations, and increase automation capabilities by setting up automatic HubSpot workflows and tasks. Best of all, this automation improves your customer satisfaction by ensuring swift follow-up.…

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SnapEngage Mobile SDK for mobile development

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The purpose of this article is to provide a comprehensive overview of the SnapEngage Mobile SDK .

Learn about the SnapEngage Mobile SDK

This documentation provides an overview of the Mobile SDK for any user with a mobile app and instructions for getting started with technical implementation.

Introduction

SnapEngage has developed a Mobile SDK (software development kit).

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FAQ Google Analytics

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This article clarifies commonly asked questions about Google Analytics.

My SnapEngage events are not being tracked in Google Analytics

Check your website to see if the Google Analytics events and SnapEngage code have been added correctly. Be sure that the Google Analytics Global Tracking Code is added directly below the SnapEngage code.

Are you using the same …

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How to set up SnapEngage with TOPdesk

Chatting with SnapEngage in


About This Article

The purpose of this article is to provide a comprehensive overview of how to set up SnapEngage with TOPdesk.

Setting up the Integration in TOPdesk

To set up the integration, you need to enable SnapEngage integration in TOPdesk: Settings -> Module Settings -> Self-Service Portal -> General.

Firstly, you will need to be …

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Integrating Google Ads (Previously AdWords) with SnapEngage

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The purpose of this article is to provide a comprehensive overview of how to integrate with Google Ads .

Google Ads (Formerly Google AdWords) is an advertising service for businesses wanting to display ads on Google’s advertising network. The Google Ads service enables businesses to set a budget for advertising and only pay when people click the …

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How to create an integration with Zapier and Google Sheets

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The purpose of this article is to provide a comprehensive overview of how to set up an integration with Zapier and Google Sheets.

Thanks to our Post API, you can also integrate SnapEngage using Zapier and send data over to google sheets, or other apps!

 

1- On Zapier, from the apps, select “Google sheets”

 

2- …

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Tracking Events with Google Analytics

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The purpose of this article is to provide a comprehensive overview of how to track Events with Google Analytics.

We know Google Analytics is a massive piece of software and can be difficult to track events with, so we hope these tips and tricks dedicated to tracking events can help it can be a smoother process.

Tracking

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How to integrate SnapEngage with Microsoft Dynamics CRM online

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This article goes over how to integrate with MS Dynamics CRM Online and set up.

 

SnapEngage will automatically notify you when your website visitors contact you. You can either receive offline requests and chat transcripts by email or directly in your preferred Help Desk, CRM or Bug Tracker.

If you would like to receive transcripts and …

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How to: Default variables, custom mapping and Salesforce

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This article goes over how to set custom mappings and the default mappings set for Salesforce.

 

If you are using the Design Studio with the SalesForce integration and are looking to map over data, please follow the steps listed below to ensure you get the correct info mapped to your Salesforce account.

When editing a theme …

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Adding SnapEngage to your Doodlekit Website

It’s really easy to add the SnapEngage code to your DoodleKit website. Here’s how:


About this Article-

This article goes over how to integrate with DoodleKit.

1. Edit the Page Styles

Click on the “Page” button as shown above, to edit the Page styles. This will open up a pop-up window.


2. Click on the “Add Code” button

The “Add …

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Fields mapped to HubSpot by default

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The purpose of this article is to provide a comprehensive overview of fields mapped to HubSpot by default.

 

The HubSpot integration updates a HubSpot Contact with two pieces of information by default: name and email.  We also send a copy of the transcript and the transcript URL to the Contact timeline. There are a few other …

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How to integrate SnapEngage with your Email

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The purpose of this article is to provide a comprehensive overview of how to integrate SnapEngage with Email.

Whenever a visitor contacts you through your SnapEngage chat, a transcript will be created. SnapEngage will automatically send you your online OR offline chats using the email integration, which is the default integration. You can later change your integration …

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How to Integrate SnapEngage with Salesforce

About This Article

The purpose of this article is to provide a comprehensive overview of how to integrate SnapEngage with Salesforce.

SnapEngage will automatically notify you when your website visitors contact you. You can either receive offline requests and chat transcripts by email or directly in your preferred Help Desk, CRM or Bug Tracker.

If you would like to receive

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How to integrate SnapEngage with HubSpot

About This Article

The purpose of this article is to provide a comprehensive overview of how t0 integrate SnapEngage with HubSpot.

You can configure SnapEngage to send chat transcripts and offline requests directly to HubSpot.

Follow the steps below to configure your HubSpot integration. Or check out an overview of HubSpot live Chat integration.


Step 1: Set up HubSpot

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How to create a mailing list from your chat history

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The purpose of this article is to provide a comprehensive overview of how to create a mailing list from your chat history.

Creating a new list in your Mailing tool using email addresses from your chats with SnapEngage is simple! Here is a step by step guide to help you get that set up:

  1. First, you will
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How to integrate SnapEngage with Help Scout

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The purpose of this article is to provide a comprehensive overview of how to integrate SnapEngage with Help Scout.

SnapEngage will automatically notify you when your website visitors contact you. You can either receive offline requests and chat transcripts by email or directly in your prefered Help Desk, CRM or Bug Tracker.

If you would like to …

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How to Integrate SnapEngage with FogBugz

About This Article

The purpose of this article is to provide a comprehensive overview of how to integrate SnapEngage with FogBugz.

SnapEngage will automatically notify you when your website visitors contact you. You can either receive offline requests and chat transcripts by email or directly in your preferred Help Desk, CRM or Bug Tracker.

If you would like to receive …

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Integrating with Zoho

About This Article

The purpose of this article is to provide a comprehensive overview of how to integrate with Zoho.

You can configure SnapEngage to send chat transcripts and offline requests directly to your Zoho account. Follow the steps below to achieve this.


Step 1: Set up your Zoho support email

1. Sign in your Zoho account

You can log

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How to integrate SnapEngage with Microsoft Dynamics CRM online 2011 & 2015

SnapEngage will automatically notify you when your website visitors contact you. You can either receive offline requests and chat transcripts by email or directly in your preferred Help Desk, CRM or Bug Tracker.

If you would like to receive transcripts and messages in Microsoft Dynamics 2011 and 2015 (cloud solutions), then follow the steps below.

1. Log into your Admin …

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Integrating SnapEngage with Freshdesk

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The purpose of this article is to provide a comprehensive overview of how to integrate SnapEngage with Freshdesk.

When integrating SnapEngage to your Freshdesk page you can automatically convert completed chat transcripts as tickets. You can also have offline requests be logged as tickets in Fresdesk and you can select which chat transcripts you would like to …

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How to Integrate SnapEngage with AutoLead

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This article goes over how to integrate SnapEngage with Auto Lead.

 

SnapEngage will automatically notify you when your website visitors contact you. You can either receive offline requests and chat transcripts by email or directly in your preferred Help Desk, CRM or Bug Tracker.

If you would like to receive transcripts and messages by AutoLead then …

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How to Integrate SnapEngage with Highrise

SnapEngage will automatically notify you when your website visitors contact you. You can either receive offline requests and chat transcripts by email or directly in your preferred Help Desk, CRM or Bug Tracker.

If you would like to receive transcripts and messages in Highrise then follow the steps below.

1. Log into your Admin Dashboard
2. Select the Integrations tab …

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How to Integrate SnapEngage with your Integration API

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The purpose of this article is to provide a comprehensive overview of how to integrate SnapEngage with the Integration API.

SnapEngage will automatically notify you when your website visitors contact you. You can either receive offline requests and chat transcripts by email or directly in your preferred Help Desk, CRM or Bug Tracker. You can see a …

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How to integrate SnapEngage with Basecamp

About This Article

The purpose of this article is to provide a comprehensive overview of how to integrate with Basecamp.

SnapEngage can automatically send your chat transcripts and offline requests to Basecamp. These are the steps required to activate our Basecamp integration.

*When SnapEngage sends chat transcripts and offline requests they will be associated with the email address on the

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SnapEngage Data for Integration Custom Mappings

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The purpose of this article is to provide a comprehensive overview of how to add SnapEngage Data for Integration Custom Mappings. How to send data from SnapEngage to your CRM.

In this document, you’ll find descriptions for each field available in your Integration’s Custom Mappings under the “SnapEngage” Source Type, and how to use them:


 


Browser

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How to Integrate SnapEngage with your Pivotal Tracker

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The purpose of this article is to provide a comprehensive overview of how to integrate SnapEngage with your Pivotal Tracker.

SnapEngage will automatically notify you when your website visitors contact you. You can either receive offline requests and chat transcripts by email or directly in your prefered Help Desk, CRM or Bug Tracker.

If you would like …

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How to Integrate SnapEngage with SAP

*There is an improved version of this integration, to see how to switch over, please go here*

 

SnapEngage can be integrated with SAP Sales and Service cloud so that, once finished, your chat transcripts can be sent to SAP, and leads can be assigned to an Account ID or Employee ID.

If you would like to receive transcripts …

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How to Integrate SnapEngage with UserVoice

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The purpose of this article is to provide a comprehensive overview of how to integrate SnapEngage Live Chat with UserVoice.

SnapEngage will automatically notify you when your website visitors contact you. You can either receive offline requests and chat transcripts by email or directly in your preferred Help Desk, CRM or Bug Tracker.

If you would like

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How to Integrate SnapEngage Live Chat with Zendesk

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The purpose of this article is to provide a comprehensive overview of how to integrate SnapEngage Live Chat with Zendesk.

SnapEngage will automatically notify you when your website visitors contact you. You can either receive offline requests and chat transcripts by email or directly in your preferred Help Desk, CRM or Bug Tracker.

If you would like …

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How to integrate SnapEngage with Jira

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The purpose of this article is to provide a comprehensive overview of how to integrate SnapEngage with Jira.

SnapEngage can automatically send your chat transcripts and offline requests to Jira. These are the steps required to activate our Jira integration.…

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Supported variables for integration mappings, shortcuts, and proactive chat

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The purpose of this article is to provide a comprehensive overview of supported variables for use in integration mappings, shortcuts, and proactive chat.

Shortcuts

Example:

{alias} for the agent alias
{phone} for the agent phone number
{js:xxx} for a JavaScript variable (where xxx is the name of the variable)

*You can use more than one variable if …

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SnapEngage-HubSpot Timeline Integration for Salesforce Users

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The purpose of this article is to provide a comprehensive overview of how to use the HubSpot Timeline Integration for Salesforce Users.

The SnapEngage-HubSpot integration allows you to automatically send live chat event data to a contact’s timeline within HubSpot. For HubSpot users who have a secondary integration from HubSpot to Salesforce, please follow these steps to

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Adding SnapEngage to your Salesforce Customer Portal

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The purpose of this article is to provide a comprehensive overview of how to add SnapEngage to your Salesforce Customer Portal.

Create an HTML file that will be used as the portal footer:
1) Using your preferred text editor, create a file: footer.txt
2) Copy and paste the SnapEngage JavaScript from the SnapEngage Admin Dashboard “Get The …

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How can I check my SalesForce limit?

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This article goes over how to view API Usage in Salesforce.

 

In the Salesforce application, administrators can view how many API requests have been issued in the last 24 hours on the Company Information page via

–> Your Name | Setup | Company Profile | Company Information.

Administrators can also view a more detailed report of …

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My Salesforce agent mapping does not seem to be working!

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The purpose of this article is to provide a comprehensive overview of why your Salesforce agent mapping does not seem to be working.

If you use an Assignment Rule for Cases or Leads, you may need to configure these rules so the SnapEngage agent mapping feature works correctly.

To check your Assignment Rules in Salesforce, follow these

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Add SnapEngage Live Chat to Your Magento Store

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The purpose of this article is to provide a comprehensive overview of how to add SnapEngage Live Chat to Your Magento Store.

Have a Magento store? Use the following instructions to add the SnapEngage Live Chat widget to your store.

Please note:
These instructions apply to the Magento Community Edition and Magento Enterprise Edition. The Magento Go

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Populate additional custom tags from agent links from SnapEngage

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The purpose of this article is to provide a comprehensive overview of how to populate additional custom tags from agent links from SnapEngage.

It is possible to populate multiple tags from SnapEngage using the custom mapper. This will unfortunately override our default mapping, but it is possible to recreate it using the field ‘set-tags’.

To do this, …

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Integrate SnapEngage on Shopify

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The purpose of this article is to provide a comprehensive overview of how to integrate SnapEngage on Shopify.

To get SnapEngage working on your Shopify store you just have to embed our JavaScript code into the Shopify Template like this:

Copy the JavaScript code from the ‘Get the code’ tab of your Admin Dashboard and paste it …

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Add SnapEngage Live Chat to your Unbounce Landing Page

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The purpose of this article is to provide a comprehensive overview of how to add SnapEngage chat to your Unbounce Landing Page.

Unbounce is a self-serve hosted service that allows you to build, publish and test landing pages. Using Live Chat on a landing page can assist you in further reducing bounce rates and increasing conversions especially …

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Add SnapEngage Live Chat to your Instapage Landing Pages

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The purpose of this article is to provide a comprehensive overview of how to add SnapEngage chat to your Instapage Landing Pages.

Point and click your way to professional quality landing pages. InstaPage is easy enough your grandma can use it, yet powerful enough your boss will approve.

Now you can easily add your SnapEngage live chat …

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Adding SnapEngage chat to your Weebly website

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The purpose of this article is to provide a comprehensive overview of how to add SnapEngage chat to your Weebly website.

To install SnapEngage on your Weebly site you first need to log in your Weebly Editor.

weebly1

Once in your Weebly editor go to the Settings tab and select the Search Engine Optimization (SEO) section.weebly2

Then, paste …

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How to add the SnapEngage Get Contact OPEN API plugin

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The purpose of this article is to provide a comprehensive overview of how to add the SnapEngage Get Contact OPEN API plugin.

With the Contact OPEN API plugin, you can provide additional information to your chat agents about the visitor they are currently chatting with. Below is an example of the difference between the default information provided …

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How to Add SnapEngage to Zendesk Helpdesk

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The purpose of this article is to provide a comprehensive overview of how to add to Zendesk Helpdesk.

Let’s walk through the process of adding a live chat button to your Zendesk Helpdesk page. This way, visitors can start a chat session right from Zendesk.


 

 zendesk-chat-and-chat-button-present

To place SnapEngage on your Helpcenter page, simply follow the steps …

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How to add the SnapEngage JavaScript to your Hubspot page

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The purpose of this article is to provide a comprehensive overview of how to add the SnapEngage JavaScript to your Hubspot page.

You can use the Raw HTML module to add custom HTML code to a web page. This allows you to add images, links from other sites, and other content, such as widgets and YouTube videos. …

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How to add SnapEngage Live Chat to your Prestashop

 

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The purpose of this article is to provide a comprehensive overview of how to add SnapEngage Live Chat to your Prestashop.

prestashop

Use SnapEngage Live Chat to automatically engage your website visitors and turn them into customers on your Prestashop.

Here is a link with info to set up your PrestaShop:

https://www.prestashop.com/forums/topic/367559-official-video-tutorial-installing-prestashop-on-your-server/

Or watch a tutorial …

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How to setup Salesforce with your Campaign Id

The SnapEngage / Salesforce Integration allows you to link a Campaign to Leads created from Live Chats and Offline messages.

To enable this feature:

1. Navigate to your SnapEngage Integration Settings

2. Check that you are using Sales / Lead workflow

3. Under Additional Lead Settings, select an available Campaign and click Save (Campaigns are automatically loaded from your Salesforce …

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How to include SnapEngage on your UserVoice page

About This Article

The purpose of this article is to provide a comprehensive overview of how to include SnapEngage on your UserVoice page.

Follow these three easy steps to incude SnapEngage on your UserVoice page:

1.) Log into your UserVoice account and click on ‘Settings’. You can then click on the ‘General’ tab and ‘Design’ link that is on the …

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How to add the SnapEngage JavaScript to your Jimdo page

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The purpose of this article is to provide a comprehensive overview of how to add the SnapEngage JavaScript to your Jimdo page.

1. Log into your Jimdo account.

2. Hover over an existing element (such as text or a photo), you should see a + Add element

3. Once you click on that plus sign, you’ll see …

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Adding SnapEngage to your BigCommerce website

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The purpose of this article is to provide a comprehensive overview of how to add SnapEngage to your BigCommerce website.

7 easy steps on how to add SnapEngage to your BigCommerce website.


1. Create an account with BigCommerce.

2. Click on “Apps” in the upper right corner to show a drop down menu. Then select “Live …

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Setting up and using Knowledgebases

Adding a Knowledge base to your SnapEngage widget makes it easy for your agents to quickly find and relay information to your visitors.

In addition, it also allows you to make use of our Answer Bot to empower your customers to find the right answers even before reaching your agents.


Setting up a Knowledge base

To setup a Knowledge base …

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SnapEngage Hub App within your Zendesk account

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The purpose of this article is to provide a comprehensive overview of how to add SnapEngage Hub App within your Zendesk account.

Ever wanted to have the SnapEngage Agent Hub in your ZenDesk Portal? Well now you can. Follow the steps below to set it up.

  1. Click on the gear wheel in the left side bar
  2. Click
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How to Change Zendesk Ticket Status

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The purpose of this article is to provide a comprehensive overview of how to Change Zendesk Ticket Status.

The status field of Zendesk tickets can be set to the following values: new, open, pending, solved, closed.

A ticket can be marked as ‘solved’ only after it has been assigned to a specific user and for that, we …

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How do I assign an agent to new lead in HubSpot?

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The purpose of this article is to provide a comprehensive overview of how to assign an agent to new lead in HubSpot.

To assign an agent to the new lead in HubSpot after the first chat, follow the steps below:

  1. Make sure you have the HubSpot integration configured within your Admin Dashboard “Integrations” tab (under Settings):agent_mappings_1
  2. Go
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SnapEngage Live Chat WordPress plugin

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The purpose of this article is to provide a comprehensive overview of how to use the WordPress Plugin to integrate with SnapEngage.

1. Log in to your WordPress admin page. Click on Plugins.

wp-1

2. Click on add new. Then type in “snapengage” and click on “Search Plugin” and click “Install Now”

wp-2

3. When you’re taken to the
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Grammarly Chrome Extension and Chat

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The purpose of this article is to provide a comprehensive overview of how to add Grammarly Chrome Extension and Chat.

Seeing a green arrow in your chat box?


Grammarly is a writing enhancement platform designed to enhance proofreading and spellcheck when writing on your Chrome browser. It can be installed as an extension in addition to the …

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How do I remove the default Description for Salesforce Contacts, Leads, Cases, or Accounts

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The purpose of this article is to provide a comprehensive overview of how to remove the default Description for Salesforce Contacts, Leads, Cases, or Accounts.

By default the SnapEngage Salesforce Integration adds relevant information from Chats and Offline messages automatically to the Description field for Contacts, Leads, Cases, and Accounts. To change this behavior and ensure no …

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SMS Live Chat: Customer Support via Text Message

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The purpose of this article is to provide a comprehensive overview of SMS to live chat feature.

*Agents cannot send files/pictures to the visitor at this time* SMS Live Chat allows your visitors to reach you by sending a text message from any mobile device. Those SMS messages will then appear in the Conversations Hub for your …

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