Home > Fields mapped to HubSpot by default
(Last Updated On: September 5, 2017)
Summary; In the Design Studio, you will not be able to set the name for the variables name, email, your question, phone, and company and only the name and email variables will be sent over by default. If you want phone, company, and your question, you will need to setup custom mappings and here is how to do that.
- Make sure you have the Phone and Company fields on your pre-chat/offline form
- Go to Settings > Options and scroll down until you see the “Collect additional information” section.
- Then, head over to Settings > Integrations and scroll down to mapping area and setup a mapping similar to this.
*Under the source type SnapEngage, you might see some source values titled Contact “Phone” and “Phonenumber“. These will not work with Design Studio forms and are for users using legacy code.
You can do this same process of other fields as well. For example, if you chose Single Line Text Input field in Design Studio, you could ask What is your age? Then name the variable age. Add it under options and then custom map it to your HubSpot.
If you have anymore questions, please feel free to reach out to the support team.
Published August 31, 2017