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My free trial is over, what’s next?

Two days before your free trial is over, we’ll send you an email reminder to let you know the trial period is almost over.

I wish to continue with SnapEngage!

If you would like to continue with SnapEngage, you simply select your plan, update your billing information, keep chatting!

Just so you know, you’re not required to wait until the …


Payment Methods We Accept

We accept all major credit cards: Visa, MasterCard, Discover, American Express, as well as PayPal and ACH payments-for USA clients only.

For purchases of $1,000 or more we would be happy to send an invoice. All invoices can be paid by wire transfer. Customers in the United States can also pay invoices by check or electronically.

Your subscription with SnapEngage …


Refund Policy

You can cancel your subscription plan within the first 30 days of signing up for any reason or within 7 days of your next renewal date. We will process a full refund to your credit card if your cancellation is within these guidelines.

We would really appreciate your feedback to let us know how we have failed to meet your …


Can I get a receipt for my SnapEngage payments?

You can print receipts of your SnapEngage payments in your account “Billing History”.

1. Sign-in your SnapEngage account.

2. Go to the “My Account” menu. You can access this menu either from the left side bar of your admin dashboard or by clicking on the little arrow next to your email address in the top right corner. This will open …


How can I upgrade SnapEngage?

When you subscribe to a new SnapEngage plan, your account is upgraded right away, enabling the additional features and quotas. Your new subscription payments will start only once the pro-rated remaining time from your previous plan will be expired. The payment page shows you exactly when your new payment will start.



How do I upgrade or change plans?


 Upgrading to a higher plan

As your company grows and your needs change,  you will want to add more agents, widgets and features to your account so you can better assist your customers and website visitor.  We recommend that you first take a look at our plans and features so that you can get a better understanding of which …


How do I cancel my SnapEngage subscription?

We’d love for you to stay with us, but in case you need to leave, the cancellation process is quick and easy:

Step 1: In the Admin Dashboard, click “My Account”


Step 2: Go to “Billing” and click “Cancel subscription”

cancel2Step 3: Are you sure you’re ready to cancel?

We also offer the option to downgrade but if you prefer …