Yes you can! Even if you are a Premier client that has provided Permissions to other users, there are still certain areas of the Dashboard that only the account owner has access to make changes. That would be under the “My Account” tab, where you can configure and change your company’s information, add more security settings and of course handle …READ FULL ARTICLE
Home > Billing
Whenever you need to access your SnapEngage billing history, you can do so from the “My account” tab. Please note that even for accounts that allow “Permissions”, the only one with access to the “My account” tab is the account holder.
To access your billing history:
- Log in as an Admin
- On the admin dashboard, click on “My account”
Two days before your free trial is over, we’ll send you an email reminder to let you know the trial period is almost over.
I wish to continue with SnapEngage!
If you would like to continue with SnapEngage, you simply select your plan, update your billing information, keep chatting!
Just so you know, you’re not required to wait until the …READ FULL ARTICLE
We accept all major credit cards: Visa, MasterCard, Discover, American Express, as well as PayPal and ACH payments-for USA clients only.
For purchases of $1,000 or more we would be happy to send an invoice. All invoices can be paid by wire transfer. Customers in the United States can also pay invoices by check or electronically.
Your subscription with SnapEngage …READ FULL ARTICLE
You can cancel your subscription plan within the first 30 days of signing up for any reason or within 7 days of your next renewal date. We will process a full refund to your credit card if your cancellation is within these guidelines.
We would really appreciate your feedback to let us know how we have failed to meet your …READ FULL ARTICLE
You can print receipts of your SnapEngage payments in your account “Billing History”.
1. Sign-in your SnapEngage account.
2. Go to the “My Account” menu. You can access this menu either from the left side bar of your admin dashboard or by clicking on the little arrow next to your email address in the top right corner. This will open …READ FULL ARTICLE
When you subscribe to a new SnapEngage plan, your account is upgraded right away, enabling the additional features and quotas. Your new subscription payments will start only once the pro-rated remaining time from your previous plan will be expired. The payment page shows you exactly when your new payment will start.
…READ FULL ARTICLE
Upgrading to a higher plan
As your company grows and your needs change, you will want to add more agents, widgets and features to your account so you can better assist your customers and website visitor. We recommend that you first take a look at our plans and features so that you can get a better understanding of which …READ FULL ARTICLE
You may choose to receive your payment receipts in your inbox. This guide will walk you through setting up this feature.…READ FULL ARTICLE
We’d love for you to stay with us, but in case you need to leave, the cancellation process is quick and easy:
Step 1: In the Admin Dashboard, click “My Account”
Step 2: Go to “Billing” and click “Cancel subscription”
Step 3: Are you sure you’re ready to cancel?
We also offer the option to downgrade but if you prefer …READ FULL ARTICLE