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Payment Methods We Accept

We accept all major credit cards: Visa, MasterCard, Discover, American Express, as well as PayPal and ACH payments-for USA clients only.

For purchases of $1,000 or more we would be happy to send an invoice. All invoices can be paid by wire transfer. Customers in the United States can also pay invoices by check or electronically.

Your subscription with SnapEngage …


Refund Policy

We do not offer refunds for monthly or annual license subscriptions.

If you wish to process a cancellation :

– Credit card or PayPal, please speak to one of our agents on chat before the next payment date, so they can cancel it for you, or email [email protected]

– Invoice or ACH, please chat with us at snapengage.com, speak …


Can I get a receipt for my SnapEngage payments?

You can print receipts of your SnapEngage payments in your account “Billing History”.

1. Sign-in your SnapEngage account.

2. Go to the “My Account” menu. You can access this menu either from the left side bar of your admin dashboard or by clicking on the little arrow next to your email address in the top right corner. This will open …


How can I upgrade SnapEngage?

When you subscribe to a new SnapEngage plan, your account is upgraded right away, enabling the additional features and quotas. Your new subscription payments will start . The payment page shows you exactly when your new payment will start.



How do I upgrade or change plans?


 Upgrading to a higher plan

As your company grows and your needs change,  you will want to add more agents, widgets and features to your account so you can better assist your customers and website visitor.  We recommend that you first take a look at our plans and features so that you can get a better understanding of which …


How do I cancel my SnapEngage subscription?

About This Article

We hate to see you go, but if you must, this article reviews the process for cancelling you account if you pay by credit card. If you pay by invoice, please reach out to your CSM or our Support Team.

Cancelling Your Account

Log into your SnapEngage admin account with the account that was used to set …