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What is this charge on my credit card?

About this Article-

This article goes over what a SnapEngage charge is, how to cancel, if you can be on invoice.

 

It is a monthly charge for your SnapEngage live chat subscription

Who is SnapEngage? We are a small software company based in Boulder, CO that makes live chat software. We’ve been in business since 2008. You can learn …

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Payment Methods We Accept

About this Article-

This article goes over accepted payment options and invoicing.

 

We accept all major credit cards: Visa, MasterCard, Discover, American Express, as well as PayPal and ACH payments-for USA clients only.

For purchases of $1,000 or more we would be happy to send an invoice. All invoices can be paid by wire transfer. Customers in the United …

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Refund Policy

About this Article-

This article goes over refunds.

 

We do not offer refunds for monthly or annual license subscriptions.

If you wish to process a cancellation :

– Credit card or PayPal, please speak to one of our agents on chat before the next payment date, so they can cancel it for you, or email [email protected]

– Invoice or …

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Can I get a receipt for my SnapEngage payments?

About this Article-

This article goes over where to find a billing receipt for your account.

 

You can print receipts of your SnapEngage payments in your account “Billing History”.

1. Sign-in your SnapEngage account.

2. Go to the “My Account” menu. You can access this menu either from the left side bar of your admin dashboard or by clicking …

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How can I upgrade SnapEngage?

About this Article-

This article goes over how to upgrade plans.

 

When you subscribe to a new SnapEngage plan, your account is upgraded right away, enabling the additional features and quotas. Your new subscription payments will start . The payment page shows you exactly when your new payment will start.

 …

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How do I upgrade or change plans?

About this Article-

This article goes over how to upgrade plans.

 Upgrading to a higher plan

As your company grows and your needs change,  you will want to add more agents, widgets and features to your account so you can better assist your customers and website visitor.  We recommend that you first take a look at our plans and features …

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How do I cancel my SnapEngage subscription?

About This Article

We hate to see you go, but if you must, this article reviews the process for cancelling you account if you pay by credit card. If you pay by invoice, please reach out to your CSM or our Support Team.

Cancelling Your Account

Log into your SnapEngage admin account with the account that was used to set …

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