Home > How to Integrate SnapEngage with Talkdesk

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(Last Updated On: June 23, 2017)

SnapEngage now integrates with Talkdesk call center software to provide you with a complete customer support tool! Please use the following guide to link your SnapEngage account to Talkdesk, and learn more about the integration here.

Setup Instructions

Step 1:

Log into your Talkdesk account and go to Settings > Integrations > SnapEngage

Step 2:

Copy the secret Webhook Key shown inside your Talkdesk account:

inside_talkdesk_1

Step 3:

Next, log into your SnapEngage Admin Dashboard and go to Settings > Integrations

Step 4:

Select the “Open API” Integration and paste the special post URL (see more details here) inside the post event URL field, adding your secret key to the end:

Snap_postevent_1

Step 5:

Don’t forget to save your changes! Please view this guide for full installation instructions.

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Published May 27, 2015