Home > How do I remove the default Description for Salesforce Contacts, Leads, Cases, or Accounts

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(Last Updated On: July 6, 2017)

By default the SnapEngage Salesforce Integration adds relevant information from Chats and Offline messages automatically to the Description field for Contacts, Leads, Cases, and Accounts. To change this behavior and ensure no Description is set from the Integration, a special mapping {none} is used. See the following examples for details:

Contact
Contact none mapping

Lead
Lead none mapping

Case
Case none mapping

Account
Account none mapping

Please note that this will only work for the “Description” field and not any other Salesforce fieds.

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Published August 14, 2015