Home > Integrating Google Ads (Previously AdWords) with SnapEngage
Categories: Integrations & Plugins
(Last Updated On: November 10, 2020)
Google Ads (Formerly Google AdWords) is an advertising service for businesses wanting to display ads on Google’s advertising network. The Google Ads service enables businesses to set a budget for advertising and only pay when people click the ads. The ad service is largely focused on keywords. You can read more about Google Ads here.
If you have set up some Ads campaigns, you might want to track your campaigns’ conversions to “chat with SnapEngage”, so that you can also see how your campaigns are performing. After the web-visitor has clicked on your Google Ads advertisement and landed on your page, you can offer them your chat option both with a proactive chat invite and / or with displaying your chat button allowing them to initiate a chat manually.
One great tool that has rich reporting capabilities for conversion tracking and allows you to track SnapEngage chat events is Google Analytics. Google Analytics will empower you to analyze the number of chats you receive, where they came from (eg. Google Ads campaign), as well as additional user behaviors.
Linking a Google Analytics property to your Google Ads account can help you analyze customer activity on your website after an ad click or impression. This information can shed light on how much of your website traffic or business comes from Google Ads, and help you improve your ads and website.
However, to be able to analyze the impact of your Google Ads campaigns more effectively, you will want to send all that information to your CRM (Salesforce, Zendesk, Desk.com, Hubspot, UserVoice, MS Dynamics and Jira). All those tools have their own reporting capabilities that can assist you greatly in managing your Sales funnel. Combining them with Google Analytics can improve the quality of your leads and give you much more powerful insights regarding your sales funnel.
When Google Analytics send campaign and traffic source data, they use five key fields to describe where a customer came from. Those are: Campaign Source, Campaign Medium, Campaign Name, Campaign Content and Campaign Term.
1. Setup the following five fields in your CRM:
2. Place the following code on every page on your website that collects data via Google Ads, before the closing </body> tag.
3. In the Admin Dashboard, go to Settings > Options, and place the five variables:
Please remember to Save changes!
A note about Salesforce users: If you want to measure the impact of your Google Ads campaigns, you might notice that in Salesforce all of the Keywords, Content, and Campaign information is missing. This would mean that your Google Ads is set to use autotagging. In this case, the implementation provided above will not be able to pass anything more detailed, because the Google Ads information is hidden in the GCLID, which is not decoded until later in Google Analytics.
If this information is important you have two options:
- You can disable autotagging and use manual tagging
- You can customize our code to accept customer parameters, which you can append to all of your destination URLS.
Published August 3, 2016