Home > Using SnapEngage in popup mode if I cannot add the SnapEngage JavaScript code

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(Last Updated On: September 19, 2018)

A few web hosts are still restricting their customers to place 3rd party JavaScript code in their page. If you have exhausted all options with your webhost team and the SnapEngage support team, you can still consider using SnapEngage in popup mode. In this mode, your visitor will not chat with your team within your site content, but a new browser popup will open when they click the chat button.

Please note that when using SnapEngage in popup mode, you will not be able to use the proactive chat feature. Your visitors will need to start their chats with you.

 

popupmode

The advantage of this option is that you can place the following code as you would place any HTML image in your site content:

(Please be sure to use the rel="nofollow" attribute on these links.)

 


Please make sure you replace the 2 locations with {your_widget_id}. You can find the Widget ID of your widget by first logging in to your Admin Dashboard and then visiting the Advanced section of the Get the Code tab.

NOTE: do not include the curly braces, just replace {your_widget_id} with your own widget id.

Example 

This is how your code will look like after replacing {your_widget_id}:


You may also change the size of the pop-up by changing the numbers under width and height, so that it’s not bigger or smaller than it needs to be.

Legacy Style settings

Users still using our legacy Style Settings can also use the popup mode.

The code that needs to be used in this case is very similar to the above. The only change is that the “popout?” part of the url has to be replaced with “chat?t=out&“:

 


 

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Published February 27, 2012