About This Article

The purpose of this article is to provide a comprehensive overview of how to programmatically disable the proactive chat for some users I know are already converted.

To disable proactive chat for converted visitors you can place the following line in the SnapEngage JavaScript code after the line:

// Place your SnapEngage JS API code below

SnapEngage.allowProactiveChat(false);

Note: If you have not added or updated your code since January 1st, 2013 then you will want to add the above line after the SnapEngage.addButton(…) or SnapEngage.init(…).