Home > How to: Hide button on mobile

Categories: |


(Last Updated On: November 10, 2020)

If you are wanting to hide the mobile button, you will need to edit the code snippet you place on your website. Below are 2 options for doing this.


Use this snippet to hide the button on mobile AND disable proactive chat

<!-- begin SnapEngage code -->; <script type="text/javascript">   (function() {     var se = document.createElement('script'); se.type = 'text/javascript'; se.async = true;     se.src = '//storage.googleapis.com/code.snapengage.com/js/XXXXXXXXXXXXXXXXXXXXXXXXXXX.js';     var done = false;     se.onload = se.onreadystatechange = function() {       if (!done&&(!this.readyState || this.readyState === 'loaded' || this.readyState === 'complete')) {         done = true;         /* Place your SnapEngage JS API code below */         if (navigator.userAgent.match(/(iPhone|iPod|iPad|BlackBerry|Android|IEMobile)/)) {           SnapEngage.hideButton();           SnapEngage.allowProactiveChat(false);         }       }     };     var s = document.getElementsByTagName('script')[0];     s.parentNode.insertBefore(se, s);   })(); </script> <!-- end SnapEngage code —>

Use this snippet to hide the button on mobile AND allow proactive chat

<!-- begin SnapEngage code --> <script type="text/javascript">   (function() {     var se = document.createElement('script'); se.type = 'text/javascript'; se.async = true;     se.src = '//storage.googleapis.com/code.snapengage.com/js/XXXXXXXXXXXXXXXXXXXXXXXXXXX.js';     var done = false;     se.onload = se.onreadystatechange = function() {       if (!done&&(!this.readyState || this.readyState === 'loaded' || this.readyState === 'complete')) {         done = true;         /* Place your SnapEngage JS API code below */         if (navigator.userAgent.match(/(iPhone|iPod|iPad|BlackBerry|Android|IEMobile)/)) {           SnapEngage.hideButton();         }       }     };     var s = document.getElementsByTagName('script')[0];     s.parentNode.insertBefore(se, s);   })(); </script> <!-- end SnapEngage code -->


Did you find this article helpful?

Not HelpfulNeeds WorkSo-soHelpfulVery Helpful (No Ratings Yet)
Loading ... Loading ...

Published June 23, 2017