Most of our customers would choose which widget they want to install where, and install them accordingly on those pages. However, if you are running more of a complex operation, where you may want to detect some specific settings to determine which widgets to load, we can help with that! In that case you may want to load one widget …READ FULL ARTICLE
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Add a checkbox onto the pre-chat/offline forms for GDPR compliance
**For proactive chats or manual chats with no pre-chat form, see this article**READ FULL ARTICLE
As part of the Design Studio, the widget selector allows you to let the visitor choose which team they want to speak to, provided that you separate your teams by widget.
So, let’s say you have a logistics team, a sales team, and a support team. You would create 3 widgets, and put logistics agents on one widget, sales …READ FULL ARTICLE
The Design Studio is the best place to create custom buttons, chat boxes and offline forms. Here’s a step by step guide on how to add a background image to your chat box.
Head over to your Admin Dashboard and click on Settings > Design Studio
Next, click the edit button on the theme you want to edit.
When the …READ FULL ARTICLE
Upgrading To The Design Studio
SnapEngage’s new Design Studio gives you all the tools you need to fully customize your visitor-facing chat experience, including chat box templates, pre-chat/offline forms and online/offline chat buttons. If you signed up for SnapEngage prior to January 4, 2017, you will need to ‘opt-in’ to the new Design Studio on each of your widgets within …READ FULL ARTICLE
This guide is for Design Studio users. Legacy design users please see this help article.
Here is a way to add a custom inline button to your website which will update on page load based on whether your agents are available to chat, or if they are offline or unavailable. Before you proceed, make sure that you are comfortable …READ FULL ARTICLE
In this video, I cover the features of the Design Studio Tool. Check it out!
…READ FULL ARTICLE
Our new customization tool, the long awaited Design Studio about which you can read here, has arrived. It is a powerful tool that will allow you to be as artistic as you may and make your chat box and pre-chat / offline forms best suit your website.
It is a newly released tool however and as we are still …READ FULL ARTICLE
An important note if you have a legacy custom form across any of your widgets: Updating to the Design Studio will replace your existing custom form. Before activating the Design Studio, we recommend reviewing your custom form setting so you don’t lose any important information or functionality.
Here at SnapEngage we are incredibly excited about this new tool. You may …READ FULL ARTICLE
*”These options are for legacy users only.*
In the Style tab of the Admin Dashboard, you are able to alter the appearance of your Live Chat, including language selection, chat box style, floating button selection (or choose to not have one), dynamic inline buttons, and other functionality choices as well.…READ FULL ARTICLE