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SnapEngage ADA Accessibility

SnapEngage ADA Accessibility

This document describes how we’ve built SnapEngage to be accessible, and steps you can take to ensure your use of SnapEngage supports accessibility. 

Whether you are providing sales assistance, customer service or technical support, you want that service to be available and high-quality for all of your customers, including those who have disabilities. The SnapEngage visitor experience


How to load one widget or another depending on variables

Most of our customers would choose which widget they want to install where, and install them accordingly on those pages. However, if you are running more of a complex operation, where you may want to detect some specific settings to determine which widgets to load, we can help with that!  In that case you may want to load one widget …


How to add a background image in Design Studio

The Design Studio is the best place to create custom buttons, chat boxes and offline forms. Here’s a step by step guide on how to add a background image to your chat box.

Head over to your Admin Dashboard and click on Settings > Design Studiods1

Next, click the edit button on the theme you want to edit. ds2

When the …


How To Activate The Design Studio On A Widget

Upgrading To The Design Studio

SnapEngage’s  Design Studio gives you all the tools you need to fully customize your visitor-facing chat experience, including chat box templates, pre-chat/offline forms and online/offline chat buttons. If you signed up for SnapEngage prior to January 4, 2017, you will need to ‘opt-in’ to the new Design Studio on each of your widgets within your …


How to add an inline button to your website (for Design Studio users)

This guide is for Design Studio users.

Here is a way to add a custom inline button to your website which will update on page load based on whether your agents are available to chat, or if they are offline or unavailable. Before you proceed, make sure that you are comfortable working inside your website’s HTML and Javascript code, or …


Localizing your Custom Design

Our new customization tool, the long awaited Design Studio about which you can read here, has arrived. It is a powerful tool that will allow you to be as artistic as you may and make your chat box and pre-chat / offline forms best suit your website.

It is a newly released tool however and as we are still …


How to: Use the Design Studio

Design Studio!

The Design Studio is a powerful tool that will allow you to create your own chatbox, pre-chat form, and offline form, in addition to the online and offline buttons with separate settings. You will also be able to choose which fields you can have your pre-chat or offline form, whether you want the fields to be required or …