Home > Does SnapEngage comply with EU data protection requirements?


(Last Updated On: March 2, 2018)

The easy and quick answer to that question is yes!

Our Commitment to the General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR, Regulation (EU) 2016/679) is a regulation by which the European Parliament, the Council of the European Union and the European Commission intend to strengthen and unify data protection for all individuals within the European Union. It also addresses the export of personal data outside the EU. When the GDPR takes effect, it will replace the data protection directive (officially Directive 95/46/EC) from 1995.

We are actively working on meeting the new GDPR requirements which become enforceable on May 25th 2018. Until then we still offer signing the EU model clauses. The EU Model Clauses are standardized contractual clauses used in agreements between service providers (such as SnapEngage) and their customers to ensure that any personal data leaving the EEA will be transferred in compliance with EU data-protection law and meet the requirements of the EU Data Protection Directive 95/46/EC which is in effect until May 2018.

As the deadline for GDPR gets closer, we accelerate our effort to provide seamless and effortless transition to the new regulation requirements. For more information about GDPR and SnapEngage, please contact our support via email [email protected]

EU-US Privacy Shield Framework

Serving an international client base, SnapEngage is required to comply with EU data protection mechanisms when personal data is being transferred from the European Union to the United States.

SnapEngage does comply with the EU-US Privacy Shield Framework regarding the collection, use, and retention of personal information from European Union member countries. The Privacy Shield Framework was designed and set forth by the US Department of Commerce and thereupon deemed adequate and accepted by the European Commission.

The latter means that the EU-U.S. Privacy Shield Framework does comply with EU data protection requirements which translates to the fact that SnapEngage does comply with EU data protection requirements.

By joining the EU-U.S. Privacy Shield Framework, SnapEngage also automatically withdrew from the U.S.-EU Safe Harbor Framework which was already denounced back in 2015. If your organisation is still set to comply with the U.S.-EU Safe Harbor Framework, you might want to read more about its denouncement by the European Court of Justice and about the EU-US Privacy Shield Framework.

EU data servers

Even before the denouncement of Safe Harbor, SnapEngage already had separate server infrastructure in the U.S. and the E.U. to better accommodate our clients’ needs in adhering to local privacy and data protection mandates.

A newly created account will, by default, be hosted on our USA servers but if you wish to set up your account (new or existing) to be hosted on our E.U. servers, please start a chat with us or email us at [email protected]

If you wish to read more about our privacy policy, you can do so here.



Did you find this article helpful?

Not HelpfulNeeds WorkSo-soHelpfulVery Helpful (4 votes, average: 5.00 out of 5)
Loading ... Loading ...

Published October 13, 2016