Home > How to: Know who ended the chat

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We have recently added a new piece of information in the chat transcript. You are now able to see who ended the chat (agent, visitor, idle time-out).

Simply head over to the Logs section in the admin dashboard and click on the blue Chat link to look at the chat transcript.

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Then look towards the bottom of the transcript and you will see how the chat was ended.

Closed by agentClosed by visitor

inactvity

 


Published April 24, 2017