Home > How to: Know who ended the chat
We have recently added a new piece of information in the chat transcript. You are now able to see who ended the chat (agent, visitor, idle time-out).
Simply head over to the Logs section in the admin dashboard and click on the blue Chat link to look at the chat transcript.
Then look towards the bottom of the transcript and you will see how the chat was ended.
Published April 24, 2017