Home > How to know who ended the chat

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(Last Updated On: June 20, 2017)

We have recently added a new piece of information on the chat transcript. You are now able to see who ended the chat. Whether is was the agent, visitor,or if it was an idle time-out.

Simply head over to the Logs section in the admin dashboard and click on the blue Chat link to view the chat transcript.

admin 1

Towards the bottom of the transcript, you can see how the chat was ended under “Conversation Closed By”

Closed by agentClosed by visitor

inactvity

 

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Published April 24, 2017