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The purpose of this article is to provide a comprehensive overview of Proactive Chat v2 rule types. Proactive chat is very customizable so this will dive into the benefits of each rule type and how to set them up under Settings > Proactive.

Understanding the Benefits of Proactive Chat:

Proactive Chat is a great way to engage …

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The purpose of this article is to provide a comprehensive overview of supported variables for use in integration mappings, shortcuts, and proactive chat.

Shortcuts

Example:

{alias} for the agent alias
{phone} for the agent phone number
{js:xxx} for a JavaScript variable (where xxx is the name of the variable)

*You can use more than one variable if …

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The purpose of this article is to provide a comprehensive overview of how to pre set an email address for pre-chat forms or the start of a chat.

Have a returning visitors or customers coming to your site frequently? You can pre-set the email address of a known user or users using our JavaScript API. This will …