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The purpose of this article is to show how you can use the openProactive chat method to start proactive chat programmatically on your website.
You will have to set up a rule (or some rules) that matches the URLs for these pages and therefore have a proactive chat message prompt defined. The delay should be long enough so that …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how to clear all SnapEngage cookies when my user logs out of your site.
Add a call for the following SnapEngage API function whenever you would like the cookies to be deleted.
SnapEngage.clearAllCookies();
Note- place your JS Api below the line of code that reads …
READ FULL ARTICLEThis article explains how to programmatically open the chat window.
There are a few ways to start a chat using our Javascript API’s after you have the SnapEngage code installed on your website. Your usage may depend on exactly what you’re hoping to do, but in most cases we recommend using the following.
SnapEngage.openProactiveChat();
You can …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how to programmatically disable the proactive chat for some users I know are already converted.
To disable proactive chat for converted visitors you can place the following line in the SnapEngage JavaScript code after the line:
// Place your SnapEngage JS API code below
SnapEngage.allowProactiveChat(false);…
The purpose of this article is to provide a comprehensive overview of how to start a chat from a link on my page, without using the help button.
In addition to copying the SnapEngage code to the page, you can add an onclick attribute to any HTML tag to open the SnapEngage window when a click on …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how to pre set an email address for pre-chat forms or the start of a chat.
Have a returning visitors or customers coming to your site frequently? You can pre-set the email address of a known user or users using our JavaScript API. This will …
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