About This Article

This article explains the post chat survey which allows your website visitors to provide feedback at the end of each chat.

The Agent Survey feature allows your website visitors to provide feedback at the end of each chat. The survey will be shown to the visitor regardless of who closes the chat.  The feedback is then made …

About this Article –

This article goes over how to set up another form as a post chat survey other than what we offer within the UI.

If you would like to have your own survey at the end of the chat, you can use our ‘post chat window’ option to display custom content after the chat in the …