Frequently Asked Questions

SnapEngage offers significant flexibility to how you manage your incoming chats. This document covers many of the frequently asked questions about the queue logic and how various features and situations affect it.

Can I set a limit to how many chats are allowed in the queue?

• Yes! Under Agent Settings -> Chat Assignment -> Queue settings you

About This Article

This article explains how to enable email notifications for the chat queue.

If you like to keep an eye on the chat queue but aren’t always able to have the dashboard up, we have added the option to get an email notification. Here’s how to set it up.

1. In the Admin Dashboard, head over to Settings >