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The purpose of this article is to provide a comprehensive overview of the capacity report.

The Capacity Report

The Capacity Report is currently available on Professional plans or higher.

You may have noticed a recent addition to your SnapEngage Analytics tab, which is our new Capacity report tab. This new feature allows admins to gain insight on …

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The purpose of this article is to provide a comprehensive overview of Weekly Stats.

The weekly stats email is a great way to get a snapshot of your agent’s performance from the previous week. You can configure who gets the email and more by heading over to the Admin Dashboard > Settings > Options and scroll down …

We recently improved and updated our analytics. You may have noticed the new Visitor Experience section which includes visitor wait time and queue time. In this article, I will go over what these new stats will tell you and how we have improved Agent Performance stats.

Wait Time

Visitor wait time represents the amount of time a visitor waits after …

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The purpose of this article is to provide a comprehensive overview of Analytics.

Please note: The new version of analytics relies on a new way of tracking event data. The data set supporting the new version of analytics only reaches back to 01/2018. If you want to look at older historical data before 2018 you can add …

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This article clarifies commonly asked questions about the analytics tab.

SnapEngage has an Analytics suite which allows supervisors and administrators to monitor the performance of agents, as well as chats.

We know that actionable data is vital for improving both your business and your customers’ experience, which is why we’re constantly working on improving our Analytics system, …