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How to set up your Facebook Messenger as one of your SnapEngage Communication Channels

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This article goes over how to set up Facebook Messenger in the Settings > Channels tab.

 

Facebook Messenger is one of the various Communication Channels you can use with SnapEngage to connect with your clients. Messages sent to your Facebook Fan Page or Facebook Business Page from your visitors will be directed to your agents’ …

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SMS Live Chat: Customer Support via Text Message

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The purpose of this article is to provide a comprehensive overview of SMS to live chat feature.

*Agents cannot send files/pictures to the visitor at this time* SMS Live Chat allows your visitors to reach you by sending a text message from any mobile device. Those SMS messages will then appear in the Conversations Hub for your …

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