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This article explains how to configure an answer bot.

Note: There is an extra per month fee for bots more details here.

This article explains how to configure an Answer Bot. An Answer Bot is a bot that allows visitors to ask questions, and then suggests articles from your knowledge base based on search terms. It …

Knowledgebases are an efficient means of equipping your agents and visitors with information. Internally, knowledgebases house information in one place in the hub to help your agents find and relay information to visitors at lightning speed. Externally, knowledgebases, in the form of an Answer Bot, empower your busy visitors to find information independently, either during after-hours or when agents are …