About This Article

The purpose of this article is to provide a comprehensive overview of how to Integrate with SAP Sales and Service Clouds (Integration 2.0).

Integrate SnapEngage with SAP Sales and Service Clouds (latest version 2.0)

SnapEngage has built a brand-new integration with SAP Sales and Service Clouds (formerly C4C) using SAP’s modern REST API. Automate and enhance downstream …

*There is an improved version of this integration, to see how to switch over, please go here*

SnapEngage can be integrated with SAP Sales and Service cloud so that, once finished, your chat transcripts can be sent to SAP, and leads can be assigned to an Account ID or Employee ID.

If you would like to receive transcripts …