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Adding a Live Chat / Call Me Schedule for your Agents

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The purpose of this article is to provide a comprehensive overview of how t0 set a hours of operation schedule for live chat or call me.

SnapEngage allows you set an online/offline schedule for your agents. Every widget can have it’s own schedule, supporting different teams with different hours of operation. During hours of operation, the widget …

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Why are some chat requests sent as offline messages?

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The purpose of this article is to provide a comprehensive overview of why are some chat requests sent as offline messages.

Sometimes it is possible that you have a setup that does not allow chat transcripts sent to your email address, but you sometimes still see them in your inbox. This can happen for the following reason:

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