Chat Basics

Intermediate

Integrations & PluginsConnect SnapEngage to your CRM system, Help Desk, and social media applications.
CustomizationChange the look’n’feel, make it your own!
Tips & TricksGet your hands on some best practices and tweaks and tips for your Live Chat.
Chat SettingsConfigurations, agent management settings, and other helpful guides to getting chat ready for your team.
Proactive ChatEngaging your visitors automatically.
ReportingHow to access your chat logs, system analytics, and chat agent analytics.

Advanced

Account

Call Me Schedule for your Agents

Categories: Getting Started

(Last Updated On: July 25, 2022)

About This Article

The purpose of this article is to provide a comprehensive overview of how t0 set a hours of operation schedule for live chat or call me.

SnapEngage allows you set an online/offline schedule for your agents. Every widget can have it’s own schedule, supporting different teams with different hours of operation. During hours of operation, the widget will be in “online mode” (if agents are available) and outside hours of operation the widget will be in “offline mode”. How the widget appears on your site in offline mode is determined by Design Studio theme settings. You can either hide chat entirely, or display a special “offline” button.

To add a schedule for your agents, select a widget and go to Settings > Agent Settings > Chat Assignment. There you will see the “Schedule” section at the bottom:

Live Chat Setup:

To configure, click the “Set live chat hours of operation” option.

You can then decide if you want to set a standard schedule for weekdays and weekends as well as the time zone for the schedule.

To change the hours, simply enter times in the box along the line to the timing that you want.

If you want to setup a custom schedule we now allow customers to set up multiple schedules during a single day if they prefer for added flexibility. Simply click on the + icon to add a time set.