Home > Adding a Live Chat / Call Me Schedule for your Agents

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(Last Updated On: July 12, 2017)

To add a schedule for your agents, go to the “Chat Assignment” tab in your adminpanel, and you will see “Schedule” at the bottom:

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Live Chat Setup:

To configure, click the “Set live chat hours of operation” option.

You can then decide if you want to set a standard schedule for weekdays and weekends as well as the time zone for the schedule.

To change the hours, simply drag the box along the line to the timing that you want.

If you want to setup a custom schedule, click the custom button and you can define a specific daily schedule.

Click Save for your changes to take effect.

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Published January 18, 2012