Home > Adding a Live Chat / Call Me Schedule for your Agents

Categories: Getting Started

About This Article

The purpose of this article is to provide a comprehensive overview of how t0 set a hours of operation schedule for live chat or call me.

SnapEngage allows you set an online/offline schedule for your agents. Every widget can have it’s own schedule, supporting different teams with different hours of operation. During hours of operation, the widget will be in “online mode” (if agents are available) and outside hours of operation the widget will be in “offline mode”. How the widget appears on your site in offline mode is determined by Design Studio theme settings. You can either hide chat entirely, or display a special “offline” button.

To add a schedule for your agents, select a widget and go to Settings > Agent Settings > Chat Assignment. There you will see the “Schedule” section at the bottom:

Live Chat Setup:

To configure, click the “Set live chat hours of operation” option.

You can then decide if you want to set a standard schedule for weekdays and weekends as well as the time zone for the schedule.

To change the hours, simply drag the box along the line to the timing that you want.

If you want to setup a custom schedule, click the custom button and you can define a specific daily schedule.

Click Save for your changes to take effect.

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