About This Article

The purpose of this article is to provide a comprehensive overview of how to offer chat on a country basis.

With more or less 196 countries, the world is a very big place but the internet age allows you to reach (almost) every corner of it.

You can do exactly the same with the SnapEngage Live Chat …

About this Article-

This article goes over both methods available to ban a visitor.

There are two ways of banning visitors from chatting with you :

ban button or ban command

You can ban a visitor from chatting with any of your agents for 30 days by sending the \ban command or clicking the ban button in Conversations  HUB…

About This Article

This article will cover the functionality of three major agent actions. Transfer, Ban, and Bye.

Transferring a Chat

To transfer a live chat to another team member, click on the Transfer button on the lower left hand side of the Conversations Hub during a live chat to open the Transfer Window

From the …

About This Article

The purpose of this article is to provide a comprehensive overview of useful commands to use with SnapEngage.

The following is a list of useful commands to use with SnapEngage. In the Conversation HUB, you have buttons available for those options.

 Use while chatting with your website visitors:

\email – The agent can enter the visitor’s …