Home > Useful Chat Commands

Categories: |


(Last Updated On: November 22, 2018)

The following is a list of useful commands to use with SnapEngage. In the Chat Portal  or the Conversation HUB, you have buttons available for those options.


 Use while chatting with your website visitors:

\email – The agent can enter the visitor’s email address so that it is saved. For example, if an agent enters \email=support@snapengage.com during a chat, this is the email address that will be saved for the agent to follow-up with.

\info – Details about the current chat. This displays the information that you obtained at the beginning of the chat, if you don’t want to scroll up again, or accidentally closed the window and don’t see the transcript anymore.

\gotoOur co-browsing feature to send visitor to a website address (e.g.: goto http://domain.com/product).

\ban – Ban current visitor from chatting for 30 days. This works with a cookie placed on the visitors computer, so you will be unable to unban the user.

\banip – Ban IP from starting any chats, permanent.

\bye – Disconnect visitor from chat or in other words, End the Chat.

Other Chat Commands:

\cancel Cancel the automatic email assignment, if the customer enters an email address that you don’t want to have assigned to the case/transcript

\ignoreWhen selecting automatically send the chat transcript to the destination under the Settings > Integrations > Integrations tab of the Admin Dashboard. If the ignore command is used the transcript will not be sent otherwise the transcripts will automatically be sent.

\record If you change the setting to not send the chat transcript to the destination under the Settings > Integrations > Integrations tab of the Admin Dashboard, you can send individual chats by typing ‘record’ during the chat if not they will not be sent.

 

If you are not in an active chat with a visitor anymore and enter one of those commands, you will receive an error message with [Command not recognized].
This can sound a bit misleading since they are recognized, they just can’t be used at that moment.

Did you find this article helpful?

Not HelpfulNeeds WorkSo-soHelpfulVery Helpful (20 votes, average: 4.70 out of 5)
Loading ... Loading ...

Published January 11, 2012