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The purpose of this article is to provide a comprehensive overview of how to set Agent Sub-statuses.
The sub-status feature is available on Enterprise plans, please come and chat with one of our team members if you’d like to hear more or upgrade at snapengage.com
SnapEngage account owners have the ability to add sub-statuses for their agents. …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of the status page for SnapEngage.
Yes there is! Our status page is the go-to page if you are experiencing issues with SnapEngage. If we are having any technical issues affecting the services, these will be shown here, so make sure you bookmark it! Here, you …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how to Change Zendesk Ticket Status.
The status field of Zendesk tickets can be set to the following values: new, open, pending, solved, closed.
A ticket can be marked as ‘solved’ only after it has been assigned to a specific user and for that, we …
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