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This article is a video that explains Labels.

Here is a video for the admin dashboard feature Labels.

https://youtu.be/w4rR8ENzh_o…

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The purpose of this article is to provide a comprehensive overview of how to set up your Communication Channels. Under Settings > Channels you can set your Facebook Messenger, SMS text-to-chat, WhatsApp and Google Business Messaging.

Your SnapEngage account allows you to use various communication channels to connect with your clients. Besides live chat installed on your …

We recently improved and updated our analytics. You may have noticed the new Visitor Experience section which includes visitor wait time and queue time. In this article, I will go over what these new stats will tell you and how we have improved Agent Performance stats.

Wait Time

Visitor wait time represents the amount of time a visitor waits after …

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This article explains how to enable email notifications for the chat queue.

If you like to keep an eye on the chat queue but aren’t always able to have the dashboard up, we have added the option to get an email notification. Here’s how to set it up.

1. In the Admin Dashboard, head over to Settings >

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This article explains how to change account owners within the admin dashboard , under the My Account tab.

Yes you can! Even if you are an Enterprise client that has provided Permissions to other users, there are still certain areas of the Dashboard that only the account owner has access to make changes. That would be under …

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This article will cover the layout in detail of each part of the Admin Dashboard and how to set each. The admin dashboard is how you not only how you configure a widget but it’s also where you can view stats and analytics.

Admin Dashboard Overview

Let’s have a look at how to navigate through …

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The purpose of this article is to provide a comprehensive overview of Analytics.

Please note: The new version of analytics relies on a new way of tracking event data. The data set supporting the new version of analytics only reaches back to 01/2018. If you want to look at older historical data before 2018 you can add …

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This article clarifies commonly asked questions about the analytics tab.

SnapEngage has an Analytics suite which allows supervisors and administrators to monitor the performance of agents, as well as chats.

We know that actionable data is vital for improving both your business and your customers’ experience, which is why we’re constantly working on improving our Analytics system, …

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The purpose of this article is to provide a comprehensive overview of the options and capabilities in the Options tab in SnapEngage Admin. These features allow you a high degree of customization of you SnapEngage platform. To begin, log into your Admin Dashboard. Click Settings on the left hand navigation bar, then click the Options tab.…