This page has moved. Please visit https://support.teamsupport.com for all knowledge base articles and don’t forget to update your bookmark.
This article explains Hub the chat agent portal.
The Conversations Hub allows your agents to chat in style without sacrificing performance. You will definitely enjoy how easy it is to navigate and use the Hub, due to its modern design and a layout with separate panels. You’ll learn about all this in our guide, so let’s begin!…
READ FULL ARTICLEThis article goes over how to know who ended the chat.
We have recently added a new piece of information on the chat transcript. You are now able to see who ended the chat. Whether it was the agent, visitor, or if it was an idle time-out.
Simply head over to the Logs section in the …
READ FULL ARTICLEThis article explains how to enable email notifications for the chat queue.
If you like to keep an eye on the chat queue but aren’t always able to have the dashboard up, we have added the option to get an email notification. Here’s how to set it up.
This article explains how to use the design studio. The Design Studio is a powerful tool that will allow you to create your own chatbox, pre-chat form, and offline form, in addition to the online and offline buttons with separate settings.
The Design Studio is a powerful tool that will allow you to create your …
READ FULL ARTICLEThis article will cover the process of accessing your billing history to reference invoices.
Whenever you need to access your SnapEngage billing history, you can do so from the “My account” tab. Please note that even for accounts that allow “Permissions”, the only one with access to the “My account” tab is the account …
READ FULL ARTICLEThis article explains agent links which can be set to display in Hub for referencing.
SnapEngage offers an incredibly powerful way to embed static or dynamic content for your chat agents directly into the conversation Hub. This content helps to maximize their effectiveness and efficiency. Examples of this embeddable content …
READ FULL ARTICLEThe purpose of this article is to provide a comprehensive overview of how to add or remove shortcuts.
Chat shortcuts allow you to configure an unlimited set of “pre-canned” responses that agents can use to quickly reply to frequently asked questions. This means faster, more standardized responses and happier customers! Agents can use commands (or pick from …
READ FULL ARTICLE