About This Article This article explains GDPR Recommended practices. There’s a lot of information in regards to GDPR out there as this topic is very complex, and it is different for each of our clients. Your company has most likely done extensive research, and perhaps been in touch with legal advisors, on how to handle SnapEngage data and when to delete it. The following advice should not be taken as the definitive answer on GDPR and we wo...

The GDPR approval checker allows you to ask visitors for consent before starting their chat, even on proactive chats. The visitor will no be able to start a chat, until they have confirmed they have read and understood the message. The configuration for this is done from the admin dashboard, under Agent settings –> Chat assignment.     You can turn the approval checker for 3 different locations : The EU only &...

Add a checkbox onto the pre-chat/offline forms for GDPR compliance About this Article- This article goes over how to set up a GDPR privacy box for usage. **For proactive chats or manual chats with no pre-chat form, see this article** Do you need your visitors to check a box before starting a chat? (this may be a requirement for GDPR, for example)? Then this is really easy to do using the Design Studio (you will need the Design studio enabled for...

...e able to start a chat, and all their information including the initial message will be deleted. If the visitor types yes, then they will be able to start a chat, and the agent will also see this at the beginning of the chat. GDPR Usage This feature is really useful to ensure that a visitor approves of information being stored prior to starting a chat. If the visitor selects No, the data is removed.   Please note: the cookie...

About This Article This article explains Data removal for GDPR. One of the key points of GDPR is that companies should only keep data for as long as they need it, see our best practices article. SnapEngage has different data retention and deletion tools in place for you to use. Delete on the logs page If you are an admin, or have the right permissions, when clicking on Logs on the admin dashboard, you will see checkboxes next to each log. Once y...

...he Council of the European Union and the European Commission intend to strengthen and unify data protection for all individuals within the European Union. It also addresses the export of personal data outside the EU. When the GDPR took effect, it replaced the data protection directive (officially Directive 95/46/EC) from 1995. SnapEngage worked actively to meet the GDPR requirements which became enforceable on May 25th 2018. If you want to find o...

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...’t necessarily looking for.  So, if you know you’re just looking for a change made to a Widgets Settings, you can filter out the ‘My Account’ and ‘Widgets Permissions’ entries. In line with GDPR requirements, you can also now see the data deletion audit logs. Widget Selection: Finally, you can filter out Widgets whose changes you’re not concerned about to help you find the specific entries you’re lo...

.../strong> this is so that the link opens on a new page. You may also add colors onto the text by using html. Another field you might want to use is Checkbox. If you are looking to add an agreement statement or are working with GDPR, you can add one in the Add More Fields section. Here is an example. Widget Selector You will find a more extended article here. If you have multiple widgets, you can now add a widget selector allowing your visitors to...